LaWanda LeBlanc
Loxahatchee Groves,FL
Summary
Seventeen-year career of Marketing, Media Advertising, Customer Service/Sales Experience,Business Management and a Realtor. Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
33
33
years of professional experience
Work History
Realtor
Century 21 Tenace Realty
07.2022 - Current
- Develop marketing plan for clients designed to attract and address buyers needs
- Gather client information concerning their desired home needs, financial ability, home types and neighborhoods of interest
- Identify properties for sale through multiple listing service and present them to clients
- Pre-screen and qualify all potential buyers before allowing them onto client's property
- Present all offers to clients
- Preside over negotiations and advise clients on suitable courses of action
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Wrote contracts to outline sales and purchases of properties
- Advised and informed prospective clients on current market activities and conditions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
Front Office / Marketing Manager
Victoria Medical College
08.2012 - Current
- Accountable for maintaining professional work Environment
- Resolve Clients complaint in timely matter and respond on time to any complaint
- Oversee front operations and ensure that client receives 100% customer satisfaction
- Answering questions about company policies
- Assist with financial rates, Payroll and creating budgets of $300,000 and deciding which department will receive certain allocations
- Sales and Marketing for New Enrollment
Branch Manager
Enterprise Rental Car Services
11.2007 - 03.2012
- Manage and oversee four locations/with Six employees plus two car prep
- Maintain ESQI Score of at least 75-80% or better
- Collect on previous,30-,60- and 90-day outstanding balances
- Monthly Audit of fiscal Budgets of $75,000 to $100,00 and deliver Monthly
- PDM (Performance Development Material) and Monthly review
- Manage new hires (MT)
- Meet defined sales quotas, goals and maintain established sales closing
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Maintained friendly and professional customer interactions
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Customer Service Representative
Adelphia Communications/Media Services
09.1990 - 10.2007
- Demonstrated active listening skills to assure mutual understanding of customer's concern's/comments
- Built professional rapport with customer by listening and understanding their issues or concerns as well as being clear and articulate in verbal and written communications
- Demonstrated strong ability to analyze and solve problems regarding billing, service, or sales issues
- Up sold new accounts daily ($45 to $100) on HBO, Cinemax, TMC and Showtime
- Executive
- Secure new advertising clients at least 10 per week and perform extensive unsolicited cold calling to develop client list
- Prepare formal advertising proposals for prospective and existing client
- Meet defined sales quotas $350,000 annual budget, maintain and established sales closing ratio and prepare weekly sales activity reports
- Write, assist in production, and schedule commercial or assist with layout and design of print advertising and prepare special events and fundraiser for client's business
- Handled customer inquiries and suggestions courteously and professionally
Education
Master of Business Administration - Marketing
Columbia Southern University
Orange Beach, AL2020
Associate of Science Degree - Computer Engineering
Tampa Technical Institute
Tampa, FL1983
Skills
- Office Word, Excel, PowerPoint, Photoshop, Publisher
- Social Media Facebook, Twitter and Instagram
- Property Tours
- Business Development
- Leasing and Sales
- Property Listing
- Property Walks
- Virtual Tours
- Effective Presentations
- Negotiation
- Open House Preparation
- Prepare Purchase Offers
- Purchase Agreements
- House Showings
- Real Estate Industry Understanding
- Client Needs Assessment
Additional Information
President of "The Crevon LeBlanc Foundation"
Timeline
Realtor
Century 21 Tenace Realty
07.2022 - Current
Front Office / Marketing Manager
Victoria Medical College
08.2012 - Current
Branch Manager
Enterprise Rental Car Services
11.2007 - 03.2012
Customer Service Representative
Adelphia Communications/Media Services
09.1990 - 10.2007
Master of Business Administration - Marketing
Columbia Southern University
Associate of Science Degree - Computer Engineering
Tampa Technical Institute
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