Lawanda Martin
Ruckersville,Virginia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
International Customer Service Representative
MicroAire Surgical Instruments
2014.09 - Current
- Managed 50 international distributor accounts and ensured corporate compliance with customs export and import laws and regulations
- Enter purchase orders for distributor sales
- Answer sales and service calls.
- Worked with fellow sales and support personnel daily as part of a team approach to international sales and compliance
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems
Domestic Customer Service Representative
MicroAire Surgical Instruments
2008.05 - 2014.09
- Participates and makes recommendations regarding departmental quarterly plans
- Enters and follows up on customer orders and demo/sample/label requests from sales force to ensure suitable delivery
- Manages all service requests
- Researching applicable information and entering data to establish new customer accounts properly
- Assist Accounts Receivable group in researching unpaid or short-paid invoices.
Customer Service Representative
Plow and Hearth
2004.09 - 2008.04
- Consulted via inbound order calls and entered orders via Moss System
- Retrieved and responded to customer emails regarding order delivery status
- Mentored ten new employees upon hire, which involved providing phone training and computer login.
Education
CNA Certification - Health
Richmond School of Health and Technology
Charlottesville, VA09.2003
High School Diploma - undefined
William Monroe High School
Stanardsville, VA06.1995
Skills
- Experience with Word, Outlook, Excel, and Data Entry
- Excellent written and verbal communication
- Detail-oriented and possess strong organizational skills
- Several years of customer service experience within active call centers
- Strong attention to detail
- Self-motivated, team player
- Filing
- Order Fulfillment
- Opens customer accounts by recording account information.
- Maintains financial accounts
- Product recommendations
- Contributes to team effort by accomplishing related results as needed.
Timeline
International Customer Service Representative
MicroAire Surgical Instruments
2014.09 - Current
Domestic Customer Service Representative
MicroAire Surgical Instruments
2008.05 - 2014.09
Customer Service Representative
Plow and Hearth
2004.09 - 2008.04
CNA Certification - Health
Richmond School of Health and Technology
High School Diploma - undefined
William Monroe High School
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