Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Lawanda McMillan

Sarasota,FL

Summary

Accomplished Cashier Team Lead at Walmart, adept in customer service and team leadership, enhanced customer satisfaction and team performance through effective training and motivational techniques. Skilled in cash handling and POS systems, consistently ensured accurate transactions and fostered a positive shopping experience, contributing to significant customer retention.

Overview

17
17
years of professional experience

Work History

Cashier Team Lead

Walmart
03.2008 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Team Management
  • Cash Register Operation
  • Cash handling expertise
  • Money Handling
  • Cashier training
  • Product restocking
  • Motivational Skills
  • Transaction Management
  • POS Systems
  • Adaptability and Dependability
  • Merchandise Stocking
  • Safety rules

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Cashier Team Lead

Walmart
03.2008 - Current

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Lawanda McMillan