Lawanda Payne-Miller
Memphis,TN
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork, and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
8
8
years of professional experience
Work History
Community Health Worker
Shelby County Health Department
Memphis, TN
06.2024 - Current
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Conducted home visits to assess the health needs of patients and their families.
- Assisted with patient referrals to appropriate community resources.
- Monitored client progress towards health goals and objectives.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Organized educational seminars regarding preventive health measures and healthy lifestyle choices.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Participated in outreach activities such as health fairs or community events.
- Assessed the impact of social determinants of health on patient outcomes.
- Created informational materials about available resources in the local community.
Social Worker II
Mississippi Department of Children Protective Serv
Hernando, Mississippi
12.2023 - 06.2024
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Facilitated group therapy sessions for clients with similar issues or experiences.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Advised families regarding guardianship arrangements when appropriate.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Assessed safety risks for children living at home or in foster care settings.
- Provided supportive counseling services for victims of abuse or neglect.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Maintained thorough case history records and wrote detailed reports.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Maintained lists of resources helpful to clients.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Developed workable solutions for recurring problems for individuals and families.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Administered conflict resolution strategies to help families resolve disputes.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Provided mental health support to homeless clients and connected each with community resources.
Instructional Assistant
Desoto County Schools
Hernando, MS
08.2016 - 08.2023
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Organized instructional materials and activities for special education classrooms.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Monitored student progress and provided feedback to teachers regarding student achievement.
- Conducted assessments of student skills to identify needs and develop instructional plans.
- Maintained records of student performance according to school policies and procedures.
- Collaborated with other staff members to ensure that all students had access to a quality educational program.
- Participated in IEP meetings, parent conferences, and other meetings as needed.
- Attended training sessions on best practices for working with students with special needs.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Supported classroom teachers by supervising students during lunch and recess periods or field trips.
- Facilitated communication between families of children with disabilities and school personnel.
- Assisted teachers in providing accommodations for students who need additional support.
- Organized data collection systems using technology such as spreadsheets or databases.
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
- Encouraged collaboration among peers within the classroom setting.
- Researched new technologies for use in the classroom environment.
- Established positive relationships with community organizations to facilitate referral services for families of special education students.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Participated in professional development workshops to stay current with educational trends and methodologies.
Education
Master of Science - Social Work
University of Memphis
Memphis, TN05-2024
Bachelor of Social Work - Social Work
University of Memphis
Memphis, TN05-2022
Associate of Arts - Social Work
Southwest Tennessee Community College
Memphis, TN06-2019
Skills
- Community-based resources
- Infant mortality rates
- Healthy living plans
- Organized and detail-oriented
- Encounter documentation
- Public outreach
- Team assignments
- Mental health care assistance
- Substance abuse treatment coordination
- Resource advocacy
- Training skills
- Healthcare advocacy
- Patient confidentiality
- Group facilitation
- Reliability
- Multitasking Abilities
Timeline
Community Health Worker
Shelby County Health Department
06.2024 - Current
Social Worker II
Mississippi Department of Children Protective Serv
12.2023 - 06.2024
Instructional Assistant
Desoto County Schools
08.2016 - 08.2023
Master of Science - Social Work
University of Memphis
Bachelor of Social Work - Social Work
University of Memphis
Associate of Arts - Social Work
Southwest Tennessee Community College
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