Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaWanda Myers

Garland,TX

Summary

Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Transaction Processing Associate

Conduent
07.2023 - Current
  • Verify client of account for security purposes.
  • Check financial statements for correct entry, mathematical accuracy and proper codes.
  • Perform quality assurance checks and report issues to management to discuss solutions.
  • Process client deposits, withdrawals and payments on average of 30 customers daily.

Lockbox Processor

Randstad/Citigroup
03.2023 - 07.2023
  • Matched purchase orders with invoices and recorded necessary information.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

Medicaid Representative

Office Recruiters
09.2021 - 01.2023
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Conducted orientations to aid customers in understanding the process, rules, and regulations of the program.
  • Kept a 95% consistency rate of required daily outreach of 100 customers.
  • Provided other company resources for issues out of work spectrum.

Education

High School Diploma -

Hot Springs World Class High School
Hot Springs, AR

National Park College
Hot Springs, AR

Skills

  • Account Reconciliation
  • Financial Analysis
  • Multi-tasking
  • Conflict Resolution
  • Flexible and Adaptable
  • Critical Thinking
  • Supervision and Leadership
  • Culturally Sensitive
  • Work Independently and Collaboratively
  • Knowledge of MS Office and Work in Texas

Timeline

Transaction Processing Associate

Conduent
07.2023 - Current

Lockbox Processor

Randstad/Citigroup
03.2023 - 07.2023

Medicaid Representative

Office Recruiters
09.2021 - 01.2023

High School Diploma -

Hot Springs World Class High School

National Park College

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LaWanda Myers