LAWANDA NICOLE HARLEY
Alief
Summary
Diligent Bus Operator highly motivated and safety-focused, with the ability to navigate complex routes and ensure passenger safety. Expert in time management and schedule adherence, consistently ensuring punctual and reliable service for all passengers. Demonstrate commitment to maintaining a clean and safe vehicle environment while employing strong communication and problem-solving skills to address challenges and provide exceptional service.
Overview
12
12
years of professional experience
Work History
Bus Operator
Metropolitan Transit Authority of Harris County
05.2021 - Current
- As a dedicated Class B CDL holder, I consistently and safely operate a commercial bus on an assigned route. My daily responsibilities begin with reporting to a starter to receive my assignment and conducting a detailed pre-trip inspection of the vehicle. I then work a typical eight-hour shift, transporting passengers and adhering to the designated route and schedule. My focus is on safety, punctuality, and providing reliable service.
Administrative Assistant
XPO Logistics
01.2018 - 01.2020
- XPO Logistics Work Summary
- As a logistics professional at XPO, I was responsible for a wide range of tasks to ensure efficient daily operations. My core duties included:
- Data Analysis & Reporting: I created and managed daily spreadsheets using Microsoft Excel to track key metrics like quantity, distance, and potential route delays. These reports were distributed to all managers and co-workers to inform strategic decision-making.
- Contractor Communication: After preparing the reports, I contacted over 40 contractors to provide them with crucial real-time and expected departure times from their assigned stores.
- Customer & Vendor Support: I handled a high volume of calls through a dedicated phone system, assisting vendors, contractors, drivers, and customers with any issues related to delivery completion.
- This experience gave me a strong background in data management, communication, and problem-solving within a fast-paced logistics environment.
Managed Member
Vision’s Contractor’s Inc.
01.2014 - 01.2019
- Office Management: Managed all office operations, including dispatching, data entry, order processing, invoicing, and payroll.
- Workflow Coordination: Assigned and tracked the daily work of four-person crews, including the safe pulling and staging of vehicles.
- Process Improvement: Implemented a color-coded assignment system that enhanced accountability, reduced errors, and streamlined the claims process.
- Primary Point of Contact: Served as the main point of contact for all business ventures, handling and resolving issues in a timely manner.
- Contract & Claims Management: Successfully managed contractual agreements, bidding claims, inventory, and all clerical duties.
Education
Diploma -
Thornwood High School
South Holland, IL05.1996
Skills
- Awareness of accessibility needs
- Pre-trip inspections
- Proficient in defensive driving techniques
- Effective time management
- Wheelchair and scooter security
- Communication
Languages
English
Full Professional
Timeline
Bus Operator
Metropolitan Transit Authority of Harris County
05.2021 - Current
Administrative Assistant
XPO Logistics
01.2018 - 01.2020
Managed Member
Vision’s Contractor’s Inc.
01.2014 - 01.2019
Diploma -
Thornwood High School
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