LaWanda Ray
Yanceyville,United States
Summary
Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive and proficient in routine care and emergency response. Brings 35+ year record in field.
COMPLETED COURSE JULY 2022 FOR N.C. ASSISTED LIVING ACTIVITY PROFESSIONAL TRAINING CLASS. "QUALIFICATIONS OF ACTIVITY DIRECTOR" FOR ADULT CARE HOMES IN NC. 85 PLUS HOURS COMPLETED.
Overview
35
35
years of professional experience
Work History
OWNER/OPERATOR ADULT CARE FACILITIES
BURLINGTON CARE CENTER AND ASSOCIATES
BURLINGTON, NC
07.1997 - Current
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Provided leadership support for team members through coaching and mentorship programs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Delivered excellent customer service to clients and fellow employees.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
REGISTERED NURSE
Annie Penn Hospital
REIDSVILLE, NC
01.1989 - 02.1992
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Developed educational materials for use in teaching sessions with patients or their families.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Administered medications, tracked dosages and documented patient conditions.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Conducted intake assessments with patients and relatives to gather case history.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
Associate of Science - NURSING
Rockingham Community College
Wentworth, NC06-1989
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06-1985
Skills
- Unit Administration
- Data Collection
- Wound Care
- Appointment Scheduling
- Infectious disease control
- Case Management
- Emergency Response
- Medical assessment
- Chart updating
- Medical Recordkeeping
- Diabetes management
- Care Planning
- Patient Management
- ADL Assistance
- Mobility Assistance
- Healthcare billing
- Long-Term Care
- Relationship Building
- Taking vitals
- Patient Assessment
- Care Plan Development
- Indirect Patient Care
- Patient Care
- Patient Satisfaction and Process Improvement
- Compassion and Empathy
- Staff Supervision
- Geriatric treatment knowledge
- Psychiatric and Mental Health Care
- Licensed RN
- Collecting vitals
- Procedure preparations
- Patient Monitoring
- Medication Administration
- Patient Relations
- Sanitation
Timeline
OWNER/OPERATOR ADULT CARE FACILITIES
BURLINGTON CARE CENTER AND ASSOCIATES
07.1997 - Current
REGISTERED NURSE
Annie Penn Hospital
01.1989 - 02.1992
Associate of Science - NURSING
Rockingham Community College
High School Diploma -
Bartlett Yancey High School
Similar Profiles
Komalpreet KaurKomalpreet Kaur
Health Care Assistant at Burlington Age Care CenterHealth Care Assistant at Burlington Age Care Center
Christie HonnChristie Honn
Social Service Director at Life Care Center Of BurlingtonSocial Service Director at Life Care Center Of Burlington
Risa FowlerRisa Fowler
Registered Respiratory Therapist at New Jersey Respiratory Associates Inc (Lakeview Rehabilitation and Care Center)Registered Respiratory Therapist at New Jersey Respiratory Associates Inc (Lakeview Rehabilitation and Care Center)