Lawanda Ricks
Norfolk,Virginia
Summary
As a Customer Service Representative, I understand the importance of meeting customer needs and managing personal and financial account information. My qualifications include insurance sales, helping customers with healthcare benefits, processing payments, and assisting with mortgage account information. I have also had the opportunity to obtain my Associates Degree in Administrative Office Professional.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AvalonBay
07.2023 - Current
- Provide exceptional customer service for rental accounts and submit maintenance request.
- Respond to customer inquiries and provide technical assistance for online account maintenance.
- Demonstrate strong organizational and time management skills.
- Process debit and credit card and electronic check payments.
Customer Service Representative
Everise
07.2022 - 06.2023
- Reviewed tax documents to provide refund status, account management, and assisted with product recommendation.
- Provided information pertaining to Medicare coverage and recommended coverage based on healthcare needs.
- Assisted with general questions pertaining to HRA account and benefit information for Medicare enrollment.
Customer Service Representative
Anthem
05.2021 - 06.2022
- Assisted customers with healthcare benefit information, updated Primary Care Providers, processed payments, and sent benefit information.
Customer Service Representative
Aerotek
12.2020 - 05.2021
- Assisted OTC members with product orders, verified membership card information, replacement orders, and transferred customers for additional assistance.
- Also sent replacement cards, catalogs, and updated account information.
Customer Experience Specialist
Loancare
11.2018 - 07.2020
- Assisted with account management by providing mortgage payment amount and billing information.
- Processed mortgage payments in order to bring account current and updated payment information.
- Emailed billing statements, tax documents, and assisted with other general account information.
Education
Administrative Office Professional -
Erie Business Center
12.2008
Skills
- Account Management
- Clerical/Data Entry
- Customer Service Oriented
- Strong Communication Skills
- Computer Literate
- Customer Resolution
- Payment Processing
- Insurance Sales
Accomplishments
Licensed Insurance Agent
References
Available Upon Request
Timeline
Customer Service Representative
AvalonBay
07.2023 - Current
Customer Service Representative
Everise
07.2022 - 06.2023
Customer Service Representative
Anthem
05.2021 - 06.2022
Customer Service Representative
Aerotek
12.2020 - 05.2021
Customer Experience Specialist
Loancare
11.2018 - 07.2020
Administrative Office Professional -
Erie Business Center