Summary
Overview
Work History
Education
Skills
Timeline

Lawanda Roberts

Minneapolis

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, resulting in increased sales. Skilled in cash management and inventory control, fostering a collaborative environment that drives team performance and operational efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar General
08.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

Freedom Mobile
05.2014 - 11.2020
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

High School Diploma -

Thomas Edison High School, Minneapolis, MN
06-1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training

Timeline

Store Manager - Dollar General
08.2021 - Current
Store Manager - Freedom Mobile
05.2014 - 11.2020
Thomas Edison High School - High School Diploma,

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Lawanda Roberts