Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lawanda Ruffin

Lawanda Ruffin

Rocky Mount,NC

Summary

Hardworking, high performing and highly motivated professional. Skilled with extensive years in customer service and management. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

Diligent customer service with solid foundation in customer service and effective problem-solving. Proven track record of resolving customer issues efficiently and maintaining high levels of customer satisfaction. Demonstrated ability to manage high call volumes while fostering positive relationships and ensuring team collaboration.

Professional with experience in customer service roles, adept at addressing customer needs and resolving issues efficiently. Strong focus on team collaboration and achieving results ensures reliability and adaptability to changing demands. Skilled in communication, conflict resolution, and maintaining positive customer experience, with consistent track record of contributing to team success and high customer satisfaction.

Customer service professional with commitment to delivering outstanding results and fostering positive customer interactions. Proven ability to handle complex inquiries and provide effective solutions, ensuring seamless communication and support. Known for collaborating effectively with team members and adapting to dynamic environments, consistently exceeding expectations with strong communication and problem-solving skills.

Experienced with customer service and call center operations, ensuring efficient and effective customer interactions. Utilizes strong communication and problem-solving skills to resolve issues promptly. Track record of maintaining high customer satisfaction through empathetic and proactive engagement.

Overview

25
25
years of professional experience

Work History

Customer Service – Call Center Representative – Shift Manager - Driver

  • Process customer sales transactions and all types of payment; bill payments/money orders
  • Respond quickly and appropriately to customer inquiries while recommending sales
  • Assisted customers with inquiries requests; resolved issues efficiently and professionally
  • Served as an Escalation Team Assistant for high level customer related issues
  • Trained and managed new and existing employees on company policy and procedures
  • Assisted with data entry, freight delivers, and pack away processes for inventory
  • Helped customers with general merchandise inquires and resolved any complaints
  • Performed daily inspections as required; assisted handicapped passengers on and off
  • Accurately competed reports, forms, and logs related to transport; passengers, and vehicle
  • Implemented and recognized defensive/safe driving techniques to ensure passenger safety

Telecommute

United Healthcare
04.2021 - 06.2025

Pharmacy Patient Coordinator

Alorica
Rocky Mount, NC
12.2016 - 04.2021

Transport Driver

CRX
Rocky Mount, NC
04.2016 - 06.2016

Transport Driver

K & L Transport
Tarboro, NC
08.2014 - 01.2016

Shift Manager

KFC
Tarboro, NC
09.2013 - 08.2014

Shift Manager

Popeyes
Rocky Mount, NC
03.2008 - 09.2013

Shift Manager

Wendy’s
Tarboro, NC
04.2000 - 03.2008

Education

High School Diploma -

Tarboro High School
Tarboro, NC
05.2001

Skills

  • Communication
  • Organized
  • Customer Service
  • Call Center
  • HIPPA
  • Microsoft
  • Technology
  • Multi-Tasker
  • Problem-Solving
  • Leadership
  • Managerial
  • Money Handling
  • Driver
  • Customer satisfaction
  • Complaint resolution
  • Product and service sales
  • Technical troubleshooting
  • Empathy display
  • Account updating
  • Call handling
  • Resolving issues
  • Customer communications
  • Verbal and written communication
  • Inbound phone calls
  • Answering questions
  • Customer support
  • Gathering information
  • Data entry
  • Communicating with clients
  • Customer service optimization
  • Documentation and reporting
  • Payment processing
  • Training experience
  • Call center operations
  • Database research
  • System documentation

Timeline

Telecommute

United Healthcare
04.2021 - 06.2025

Pharmacy Patient Coordinator

Alorica
12.2016 - 04.2021

Transport Driver

CRX
04.2016 - 06.2016

Transport Driver

K & L Transport
08.2014 - 01.2016

Shift Manager

KFC
09.2013 - 08.2014

Shift Manager

Popeyes
03.2008 - 09.2013

Shift Manager

Wendy’s
04.2000 - 03.2008

Customer Service – Call Center Representative – Shift Manager - Driver

High School Diploma -

Tarboro High School
Lawanda Ruffin