Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
Timeline
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La Wanda Scott-Walters

La Wanda Scott-Walters

Pasadena,CA

Summary

OPERATIONS DIRECTOR | Project Management | Administrative Leadership | A dynamic and innovative professional with comprehensive experience in operational leadership, customer service, procurement, and office administration. Demonstrated success in dynamic and detail-focused environments, demanding strong time management, organizational skills, and problem-solving capabilities. Skilled in creating and upholding detailed administrative and procedural processes that minimize redundancy, enhance precision and efficiency, and fulfill organizational goals. Skilled communicator and leader dedicated to enhancing relationships and fostering synergy to propel unified, strategic initiatives. Areas of expertise include Process Improvement, Business Development, Efficiency & Productivity, Regulatory Compliance, and Financial Management. Additionally skilled in Relationship Building, Community Outreach, Customer Service, Training & Development, Higher Education, and Event Planning.

Overview

16
16
years of professional experience
1
1
Certification
1
1
Language

Work History

Director Administration & Operation

Mount Moriah Missionary Baptist Church
10.2020 - Current
  • Effectively managed the daily operations of all departments, overseeing both internal and external business aspects, and ensuring smooth coordination.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Assistant Director, Office Administration & Operations

Pacific Oaks College & Children's School
06.2012 - 08.2020
  • Supervise children's school staff, maintain positive supplier relations, evaluate product options, approve purchases, and maintain accurate records.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Managed department budget to ensure adequate resources for staff development and instructional materials.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Created and updated records and files to maintain document compliance.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
  • Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
  • Oversaw purchasing and organization of school inventory.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Served on school committees focused on enhancing student achievement through curriculum review and policy implementation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Utilized technology tools like online gradebooks, attendance tracking systems, or educational software applications for efficient administrative tasks management.

Administrative Assistant -Dean of Academic Affairs

Pacific Oaks College & Children's School
01.2008 - 01.2010
  • Served as liaison between the Chief Academic Officer, Academic Directors, and internal departments to coordinate and manage the daily student academic process.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Master of Arts - Business

Ashford University
San Diego, CA
08.2025

Bachelor of Arts - Business Administration

Ashford University
San Diego, CA
05.2024

Skills

    // PROFESSIONAL

  • Strategic Planning
  • People Management
  • Staff Management
  • Project Management
  • Organizational Development
  • Issues Resolution
  • Negotiation
  • Contract and Vendor Management
  • Hiring and Retention
  • Rules and Regulations
  • Legal and Regulatory Compliance
  • Crisis Management
  • Business Administration
  • Facilities Management
  • Contract Management
  • Teamwork and Collaboration
  • Relationship Building
  • Decision-Making
  • Customer Service
  • Goal Setting
  • Data Management
  • Organizational Structuring
  • Customer Service Management
  • Data Analysis

    • // TECHNICAL

  • MS Word
  • MS Excel
  • MS PowerPoint
  • Outlook
  • Google Drive Suite
  • MacOS
  • MS EZCare
  • SchoolAdmin
  • Workday
  • Concur
  • Zoom
  • FAST Web
  • Adobe Creative Cloud
  • InDesign
  • Illustrator
  • Quicken
  • Visio
  • Website Design
  • Photoshop
  • ADP
  • Office 365
  • Creative Direction

Certification

  • SHRM Certificate of Completions
  • Information Systems Technology
  • CPR
  • Communication Conflicts Certified
  • Clifton Strength Finders
  • Certified Nursing Assistant
  • Cosmetology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Timeline

Director Administration & Operation

Mount Moriah Missionary Baptist Church
10.2020 - Current

Assistant Director, Office Administration & Operations

Pacific Oaks College & Children's School
06.2012 - 08.2020

Administrative Assistant -Dean of Academic Affairs

Pacific Oaks College & Children's School
01.2008 - 01.2010

Master of Arts - Business

Ashford University

Bachelor of Arts - Business Administration

Ashford University

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La Wanda Scott-Walters