Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lawanda Shaw

Houston,TX

Summary

Compassionate Case Manager accustomed to treating diverse client needs without sacrificing quality of care. Collaborates professionally possessing clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Operates exceptionally well in high-pressure environments. Recommends best resourced and courses of action to benefit client needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Case Manager

Harmony House
Houston, TX
08.2023 - Current
  • Provides case management services including intake, assessment, crisis intervention, advocacy for vulnerable populations, referral and monitoring.
  • Links clients with social services, health care providers and governmental agencies.
  • Assists with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Coordinates transportation services for clients who lacked access to reliable transportation.
  • Provides referrals to appropriate health care providers or other community resources.
  • Monitors client progress through regular follow-up contacts.
  • Educates clients about mental health conditions, medications and self-care techniques.
  • Maintains logs and electronic client records following department and agency policies for effective monitoring.

Care Coordinator

The Harris Center For Mental Health And IDD
Houston, TX
04.2020 - 07.2023
  • Conducted initial assessments and evaluations of patient's needs.
  • Client registration
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assisted patients with applications for government assistance such as foodstamps, Gold cards, Medicare, Medicaid etc.

Education

Bachelor of Science - Human Services

Upper Iowa University
Baton Rouge, LA
12-2019

Certficate - Medical Billing And Coding

Fortis College
Baton Rouge, LA
03-2016

Master of Social Work - Social Work

Chamberlain University
Downers Grove, IL

Skills

  • Client Advocacy
  • Case Management
  • Documentation proficiency
  • Problem-Solving
  • Relationship Building
  • Multitasking
  • Task Prioritization
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Written and verbal communication
  • Reliability
  • Problem-solving aptitude

Certification

  • Certified Medicaid Specialist
  • CPR Certified
  • Medical Billing and Coding Certfication

References

References available upon request.

Timeline

Case Manager

Harmony House
08.2023 - Current

Care Coordinator

The Harris Center For Mental Health And IDD
04.2020 - 07.2023

Bachelor of Science - Human Services

Upper Iowa University

Certficate - Medical Billing And Coding

Fortis College

Master of Social Work - Social Work

Chamberlain University

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Lawanda Shaw