Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaWanda Simmons

Kissimmee,FL

Summary

Driven and compassionate professional with extensive experience in customer service and patient care, notably at Baylor University Medical Center. Excelled in enhancing patient satisfaction and streamlining service delivery through effective communication and problem-solving skills. Demonstrated proficiency in cash handling and compassionate caregiving, achieving significant improvements in operational efficiency and client well-being. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

9
9
years of professional experience

Work History

Crew Team Member

Popeye's Restaurants
03.2024 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Used proper techniques to prepare food and ingredients.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Private Elderly Caregiver

E E Cornerstone Home Health
01.2021 - 02.2024
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
  • Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
  • Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
  • Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
  • Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
  • Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
  • Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
  • Administered first aid procedures when required while keeping calm under pressure.
  • Served as a reliable point of contact for families by providing consistent communication regarding the health status of their loved ones.
  • Offered companionship and kindness to elderly patients.
  • Handled financial matters on behalf of clients when necessary including bill payment or budgeting assistance with fiscal responsibility in mind.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted disabled clients to support independence and well-being.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Patient Care Technician

Baylor University Medical Center
05.2015 - 12.2020
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Education

CNA - Nursing

Geion School of Nursing
Miami, FL
08.1981

High School Diploma -

Miami Northwestern Senior High
Miami, FL
06.1981

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Cooking
  • Cleaning and sanitation
  • Dishwashing
  • Compassionate Caregiving
  • Personal Hygiene Assistance
  • Emotional Support
  • Meal Preparation
  • Housekeeping Duties
  • Patient Care
  • First aid and safety
  • Patient Observation
  • Feeding Assistance
  • Patient Services
  • Healthy meal preparation
  • Patient-focused care
  • Vital signs
  • Attention to Detail
  • Patient Care Technician (PCT)
  • Patient Care Quality
  • Room Cleaning and Restocking

Timeline

Crew Team Member

Popeye's Restaurants
03.2024 - Current

Private Elderly Caregiver

E E Cornerstone Home Health
01.2021 - 02.2024

Patient Care Technician

Baylor University Medical Center
05.2015 - 12.2020

CNA - Nursing

Geion School of Nursing

High School Diploma -

Miami Northwestern Senior High

Similar Profiles

CREATE PROFILE
LaWanda Simmons