LAWANDA SIMPSON
Lafayette,LA
Summary
- Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Owner
RxRelay LLC
Lafayette, LA
01.2026 - Current
- Delivered medical supplies and specimens to healthcare facilities efficiently and accurately.
- Followed safety protocols and guidelines to ensure safe transport of sensitive materials.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Customer Service Representative
Conduent State and Local Solutions
Remote
2019 - Current
- Assisted customers with inquiries and resolved issues via phone and chat support.
- Managed customer accounts, ensuring accurate information and prompt updates.
- Documented customer interactions in CRM system for efficient tracking and follow-up.
- Collaborated with team members to enhance service delivery and response times.
- Handled escalated concerns, providing effective solutions to maintain customer satisfaction.
- Adapted to new tools and processes quickly to improve workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
The Arise Platform
Lafayette, LA
11.2015 - 2019
- Built trusting relationship with customers to better understand needs.
- Informed customers of promotions and special offers to increase sales.
- Collaborated across departments to resolve customer-related issues.
- Documented, researched and resolved customer service issues.
- Met personal, team and company goals in customer service environment.
- Handled customer inquiries, payments and service requests.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Managed customer calls efficiently in fast-paced call center environment.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Anticipated needs and resolved problems to keep customers happy.
- Addressed and resolved customer concerns and complaints.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Education
High School - Diploma - undefined
Comeaux High School
Lafayette, LA05.1996
Skills
- Attention to confidentiality
- Route planning
- Handling pharmaceutical materials
- Clean driving record
- Excellent driving skills
- Licensed driver in Louisiana
- HIPAA compliance
- Punctuality
- Building physician relationships
- Confidentiality
- Delivering time-sensitive specimens
- Package pickup and delivery
- Efficient navigation
LANGUAGE
English
Fluent
Certification
- Certified Job Owner- RxRelay Services-Just Established
- Certified with HIPPA Privacy and Security, OSHA Bloodborne Pathogen
Timeline
Owner
RxRelay LLC
01.2026 - Current
Customer Service Representative
The Arise Platform
11.2015 - 2019
High School - Diploma - undefined
Comeaux High School
Customer Service Representative
Conduent State and Local Solutions
2019 - Current