Lawanda Thompson
Ft Worth,Texas
Summary
Highly experienced veteran with 10+ years of experience with providing analytical and evaluative techniques to fulfill the organization's mission and vision by utilizing superb research techniques, accurate data collection skills, superlative customer service and conducting timely reports. Experience with virtual care. Interpret, apply and analyze federal laws to ensure requirements are being met. Effectively communicate and presents information to internal and external stakeholders. Effectively resolve issues concerning efficiency and effectiveness for the programs. Experience in Lean Six Sigma methodologies. Demonstrated effective evaluation skills to implement process improvement to ensure first-class quality of healthcare. Standardized work processes across an enterprise to meet all national and local standards/directives/policies and provide innovative ways to increase performance improvements and improve the program's efficiencies. A proven track record of using exemplary personal, communication and organizational skills to maintain positive relationships with internal and external stakeholders. Team player with excellent communication skills, high quality of work, driven and highly self-motivated, also exhibit strong analytical skills with the ability to work independently. Familiar with the Comprehensive Homeless Programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Specialist
Department of Veterans Affairs
08.2013 - Current
- Maintain and collect statistical data for the program, analyze data and conduct reports monthly, quarterly, semi-annually, and annually
- Conduct qualitative and quantitative analysis of data and report findings to program manager and supervisor
- Verify collected data for accuracy as well as conflicted, disputed, or incomplete data
- Complete reports as well as inform management of discrepancies and identified problems
- Collect, maintain, and monitor workload for the program
- Collect, interpret, and evaluate information as well as interpret federal, state, and local laws as well as regulations, policies, and procedures
- Act as a liaison between VHA, employers and community partners
- Assisted with CARF and Joint Commission reports as well as passing CARF with no recommendations.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Vocational Rehabilitation Specialist
Department of Veterans Affairs
04.2011 - 08.2013
- Maintained CARF statistical data as well as maintained data for all the Ft Worth VHA Vocational Rehabilitation Services programs (supported employment, transitional work and community based supported employment)
- Prepared Memorandums of Understanding for community contracts
- Improved productivity of the program without compromising quality
- Managed medical records according to national and local policies and guidelines
- Reviewed medical charts and files to ensure appropriate referrals are being made as well as ensure eligibility
- Conducted new forms to assist with continuity of care and efficiency within the VHA Vocational Rehabilitation Services
- Substantially increased the productivity and the number of referrals for the supported employment program in less than one year
- Kept staff informed of their treatment plan updates, completed NEPEC's semi-annual and annual reports, and completed monthly discharge reports
- Maintained records for intakes and discharges for all programs
- Documented behavioral issues in CPRS
- Updated TW roster with veteran's placement
- Maintained the administrative duties of the program and reported accurate results to maintain the integrity of the program
- Disseminated questionnaires for program evaluations and compile data to conduct reports
- Input and retrieved data on shared site
- Maintained excel worksheets for analysis of the program.
Local Veteran Employment Representative
Texas Veterans Commission
08.2009 - 04.2011
- Stayed abreast of workforce trends and provided talent pipeline analysis for various positions
- Performed outreach to community organizations, employers, veteran organizations, and other service providers to promote veteran's employment goals and objectives
- Facilitated resume and application workshops to veterans.
Education
Master's in Healthcare Administration -
Texas Tech University Health Science Center
12.2022
Bachelor of Arts in Communication -
University of Texas at Arlington
Arlington, Texas05.2009
Skills
- Proficient with Workday
- Team player
- Excellent Time Management Skills
- Conflict Management
- Data Analysis
- Process Mapping
- Flow Charts
- Model for Improvement
- PDSA
- Research Methods
- Quantitative and Qualitative Methods for Assessments
- Assisted and facilitated group presentation to staff
- Communicated with tact and diplomacy when dealing with customers
- Made media appearance for supervisor
- Case Management
- Resource Advocacy
- Community Relations
- Service Coordination
- Caseload Management
- Client Advocacy
- Client Records Management
- Rehabilitation Planning
- Progress Monitoring
- Client Needs Assessment
- Goal Setting
- Needs Assessment
- Client Consultation
- Rehabilitation Treatment Planning
- Records Management
- Community Outreach
- Referral Coordination
- Community Resources
- Documentation Skills
- Evaluation Reports
- Cultural Awareness
- Written Communication
- Problem-Solving
- Attention to Detail
- Self-Motivated
- Client needs assessment
- Rehabilitation treatment planning
- Individual and group counseling
- Client advocacy
- Client records management
- Recordkeeping skills
- Service coordination
- Evaluation reports
- Assessment administration
- Caseload management
Certification
- Certified Yellow Belt Lean Six Sigma
- Intro to Patient Safety Certification
- Intro to Health Care Improvement
- Intro to Health Care Leadership
- From Error to Harm Certification
- Human Factors and Safety Commission
- Introduction to Patient-Centered Care
- Introduction to the Triple Aim for Populations Certifications
- How to Improvement with the Model for Improvement Certification
- Testing and Measuring Changes with PDSA Cycles
- Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools Certification
- Leading Quality Improvement Certification
- Teamwork and Communication Certification
- Responding to Adverse Events Certification
- Certified Notary
- Certified Signed Notary Agent
- Leadership Effectiveness Accountability and Development
Affiliations
- American College of Healthcare Executives (ACHE)
- ACHE of North Texas
- National Notary Association
Other Education
- High Reliability Organization Baseline
- VHA Journey to High Reliability
- VA Video Connect to Home (VVC)
- Excel
- Visio
- Word
- PowerPoint
- Outlook
- Teams
Timeline
Vocational Rehabilitation Specialist
Department of Veterans Affairs
08.2013 - Current
Vocational Rehabilitation Specialist
Department of Veterans Affairs
04.2011 - 08.2013
Local Veteran Employment Representative
Texas Veterans Commission
08.2009 - 04.2011
Master's in Healthcare Administration -
Texas Tech University Health Science Center
Bachelor of Arts in Communication -
University of Texas at Arlington
- Certified Yellow Belt Lean Six Sigma
- Intro to Patient Safety Certification
- Intro to Health Care Improvement
- Intro to Health Care Leadership
- From Error to Harm Certification
- Human Factors and Safety Commission
- Introduction to Patient-Centered Care
- Introduction to the Triple Aim for Populations Certifications
- How to Improvement with the Model for Improvement Certification
- Testing and Measuring Changes with PDSA Cycles
- Interpreting Data: Run Charts, Control Charts, and Other Measurement Tools Certification
- Leading Quality Improvement Certification
- Teamwork and Communication Certification
- Responding to Adverse Events Certification
- Certified Notary
- Certified Signed Notary Agent
- Leadership Effectiveness Accountability and Development
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