Lawanda Wilkerson
Kuwait,VA
Summary
To obtain a position in the company that will offer more hands on experience, Encourage further training, and offer advancement opportunities.
Customer Service 10+ yrs offering knowledge of hospitality etiquette. Detail-oriented with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
20
20
years of professional experience
Work History
Customer Service
SSD Enterprise's
01.2006 - 01.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Certified Nursing Assistant
Lampasas Nursing & Rehabilitation Center
01.2004 - 01.2005
- Providing Nursing assistance in a small 45 bed facility
- Help patients with daily activities such as meals, hygiene, dressing
- Supervise patients with diminished capacity and monitor safety hazards.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Sagebrook Health Center
01.2003 - 01.2004
- Provide Nursing assistance to 98 bed long-term-care facility
- Assisted nurses with diverse functions including IV management, catheters and telemetry
- Assist patients in and out of whirlpools, wheelchairs, beds
- Documented patients behavior and any changes in symptoms.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Certified Nursing Assistant
Park Place Health Care Center
01.2001 - 01.2003
- Provide Nursing assistance to a 85 bed long-term-care facility
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Test and chart vital signs which include blood pressure, temperature, and blood sugar levels
- Manage supplies and restock inventory to ensure availability for patient care
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
- Managed time efficiently in order to complete all tasks within deadlines.
Certified Nursing Assistant
Staffing Agency
01.2000 - 01.2001
- Follow established patient care plans
- Work in diverse settings including nursing homes, hospitals, and private residences
- Tended to patients with chronic illnesses
- Perform frequent transfer and lifting, dressing, bathing, grooming, and feeding for all assigned patients
- Maintain logs and records of travel, time, supplies used and care provided
- Providing Nursing assistance on ICU and Surgical floors
- Adhere to all safety guidelines, hospital protocols and regulations.
Home Health Certified Nursing Assistant
Southeastern Regional Medical Center
01.1997 - 01.1999
- Travel to patients homes and provide basic patient care
- Assist with certain treatments as ordered by the physician and approved supervised by the nurse
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Complete documentation notes regarding patient care and notify supervisor of changes in patients condition.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Crew Member Team Leader
McDonald's
01.1992 - 01.1997
- Maintained high standards of customer service during high volume, fast-paced operations
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Assembled food orders while maintaining appropriate portion control
- Followed food safety procedures according to company policies and health and sanitation regulations
- Work upfront and window cash register with money and customers
- Received, counts, and stored items and record data, manually and using computer.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Radiologist -
Sandhills Community College
Pinehurst, N.C.Medical Assisting
Robeson Community College
Lumberton, NC12.2021
Diploma -
Red Springs High School
Red Springs, N.C.06.1996
Skills
- Organized
- Empathy and Compassionate Care
- Continuing education
- Efficient multi-tasked
- Honest, trustworthy and punctual
- Direct Patient Care
- Administering Medications
- Vital signs monitoring
Emotional Support
- Healthcare ethics
- Documenting behaviors
- Team player mentality
Timeline
Customer Service
SSD Enterprise's
01.2006 - 01.2012
Certified Nursing Assistant
Lampasas Nursing & Rehabilitation Center
01.2004 - 01.2005
Certified Nursing Assistant
Sagebrook Health Center
01.2003 - 01.2004
Certified Nursing Assistant
Park Place Health Care Center
01.2001 - 01.2003
Certified Nursing Assistant
Staffing Agency
01.2000 - 01.2001
Home Health Certified Nursing Assistant
Southeastern Regional Medical Center
01.1997 - 01.1999
Crew Member Team Leader
McDonald's
01.1992 - 01.1997
Radiologist -
Sandhills Community College
Medical Assisting
Robeson Community College
Diploma -
Red Springs High School
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