Open To Work
Lawanda Yates
Kansas City,Missouri
Summary
Frontline-Lead overseeing daily store operations, including guest service, cash handling, 11+ cash deposits per week, and opening and closing procedures. Leads 6+ employees through shift coverage, store readiness, and resolving 8+ guest issues per shift while helping customers in a professional manner and resolving requests or concerns in a timely manner, keeping the location clean and organized. Supports smooth front-end performance through consistent supervision and reliable execution.
Overview
8
8
years of professional experience
Work History
Frontline-Lead
Sunfresh-Kansas City, Missouri
05.2024 - 02.2026
- Cleaned and maintained store to uphold a welcoming environment
- Resolved guest complaints and concerns to enhance customer satisfaction
- Opening and closing the store daily
- Supervised employees to ensure effective teamwork and service quality
- Operating the cash register and making deposits
- Assisted customers with inquiries, providing accurate information and enhancing overall satisfaction.
- Operated cash register efficiently, ensuring smooth transactions and maintaining financial accuracy.
- Maintained cleanliness and organization of workstations to promote a safe and welcoming environment.
- Trained new staff on operational procedures, fostering a knowledgeable workforce for improved service delivery.
- Resolved customer complaints promptly, implementing feedback for continuous improvement in service quality.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
Tester/Dismantle Tech
Synetic Technologies, Kansas City, Missouri
09.2022 - 04.2024
- Dismantle computers and test all internal components and set for resale
- Dismantled computers, tested internal components, and prepared units for resale
- Assessed internal and external issues to ensure system functionality
- Cleared data from computers to protect user privacy and facilitate resale
- 2 years of experience
- Developed and executed test plans to ensure software quality and functionality.
- Identified, documented, and tracked defects using issue tracking systems.
- Reviewed requirements and specifications for accuracy and completeness prior to testing phases.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
Machine Operator
Oregon Tool-Kansas City, Missouri
06.2020 - 08.2022
- Set up and operate machinery such as lasers, press brakes, CNC mills, and lathes
- Loaded and unloaded materials and raw stock into machines to maintain workflow
- Adjusted machine settings, including feed rates, cutting tools, and alignment, to ensure precision in operations
- Meet production quotas daily
- Set up and break down of machine daily and clean of area
- Operated machinery to produce high-quality parts within established timeframes.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored production processes to ensure compliance with safety and quality standards.
Warehouse Order Picker
Medline
04.2019 - 05.2020
- Used electric and manual pallet jacks to efficiently move inventory within warehouse.
- Maintained cleanliness and organization of the work area to ensure safety compliance.
- Implemented process improvements that increased picking efficiency and reduced order discrepancies.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment toward meeting warehouse performance objectives.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
Fabricator
JPI Glass, Kansas City, Missouri
10.2017 - 03.2019
- Measured, cut, ground, polished, and edged glass to meet precise specifications for quality assurance
- Measuring, cutting, grinding, polishing, and edging glass to precise specifications
- Inspected finished products for defects to ensure adherence to quality standards
- Inspecting finished products for defects
- Banded and palletized finished products for safe transport and delivery
- 2 years of experience
- Collaborated with team members to troubleshoot production issues and improve workflow efficiency.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Fabricated components and structures following customer requirements.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Maintained clean and organized working environment to promote safety and efficiency.
Education
GED -
Donnelly College
Kansas City, KS05-1998
Skills
- Machine setup
- CNC operation
- Material handling
- Production scheduling
- Equipment adjustment
- Production line balancing
- Work order tracking
- Root cause analysis
- Quality inspection
- Precision measurement
- Technical drawing interpretation
- Preventive maintenance
- Safety procedures
- OSHA compliance
- Lockout/tagout procedures
- Tolerancing
Timeline
Frontline-Lead
Sunfresh-Kansas City, Missouri
05.2024 - 02.2026
Tester/Dismantle Tech
Synetic Technologies, Kansas City, Missouri
09.2022 - 04.2024
Machine Operator
Oregon Tool-Kansas City, Missouri
06.2020 - 08.2022
Warehouse Order Picker
Medline
04.2019 - 05.2020
Fabricator
JPI Glass, Kansas City, Missouri
10.2017 - 03.2019
GED -
Donnelly College