Lawanda D Mack

• Reviewed the closed loan file documents to verify completeness and accuracy according to company, federal and state policies guidelines.
• Identified and resolved document deficiencies found during the review process of the closed loan file.
• Prepared corrected legal documents and form letters when applicable.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish department goals.
• Followed-up weekly on problem loans. Kept a detailed summary on the BOSS tracking system listing the dates and names of those contacted and what is needed to resolve the problem, when applicable.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved operations by working with team members and customers to find workable solutions.

• Reviewed the closed loan file documents to verify completeness and accuracy according to company, federal and state policies guidelines.
• Identified and resolved document deficiencies found during the review process of the closed loan file.
• Prepared corrected legal documents and form letters when applicable.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish department goals.
• Followed-up weekly on problem loans. Kept a detailed summary on the BOSS tracking system listing the dates and names of those contacted and what is needed to resolve the problem, when applicable.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved operations by working with team members and customers to find workable solutions.
• Maintained a loan production goal average of 127% - this goal is based on number of loans resolved for ready for sale report.
• Maintained a loan quality (QC) with a 0% goal average - this goal is based on QC findings, Investor Custodian findings and Final Docs false fails.

Additional TIAA Experience:

Government Insuring - April 2018-2021

• Paid all mortgage funding fees payments required for VA/FHA loans
• Checked documentation for appropriate coding, catching errors and making revisions.
• Reviewed and updated the appraisal logging ans insurance application information in FHA Connection prior to insuring the loan.
• Review and updated the loan information into the VA WebLGY system prior to insuring/guaranteeing the loan and obtaining the VA Loan Guarantee Certificate.
• Assisted with developing better tracking and reporting system to assist with timelines to ensure VA/FHA loans were being insured timely and VA/FHA funding fees were paid correctly within the VA/ payment systems.
• Assisted Investor Suspense Team: Received and prepared closed mortgage loan file for sale to investors. Reviewed documents for accuracy adhering to investor and state requirement and with in pre-determined time guidelines. Also ensured all underwriting conditions where met regarding chain of tile, current credit reports, appraisal and proof of employment.
• Assisted Final Document Team: Review and resolved Title Policy/Endorsements issue and Recorded Mortgage, CEMA vesting and signature issues.