Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cameron Loving

Midland,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
Phenix City, AL
02.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Led on- and off-site customer support teams across multiple time zones.

Remote Customer Representative

Symphony Placements
Baltimore, MD
01.2020 - 12.2020
  • Responded to customer inquiries via phone, email and chat.
  • Provided product and service information to customers.
  • Maintained customer records in company database.
  • Resolved customer complaints promptly and efficiently.
  • Processed orders, forms and applications accurately.
  • Monitored customer accounts for changes or updates.
  • Assisted customers with purchase decisions based on needs analysis.
  • Developed positive relationships with customers through friendly interactions.
  • Followed up on customer inquiries not immediately resolved by telephone calls or emails.
  • Prioritized tasks effectively to meet deadlines.
  • Identified potential opportunities for process improvement within the department.
  • Managed large amounts of incoming calls, emails and chats simultaneously.

Cashier

Kolhs
Columbus, GA
02.2020 - 06.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.

Packer

Lance
COlumbus, GA
04.2019 - 12.2019
  • Inspected packages for accuracy and completeness before shipping.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Labeled boxes, crates, and other containers accurately.
  • Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Assisted in line changeovers and returned raw material to stock.
  • Followed detailed packing instructions to meet specific customer requirements.
  • Inspected items for damage or defects prior to packing to ensure quality control.

Education

High School Diploma -

Hardaway High School
Columbus, GA

Skills

  • Data Collection
  • Appointment Scheduling
  • Account updating
  • Product Knowledge
  • Information Security
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Microsoft Office expertise
  • System implementation
  • Sales expertise

Certification

  • Medical technology
  • CPR

Timeline

Customer Service Representative

Walmart
02.2021 - Current

Cashier

Kolhs
02.2020 - 06.2020

Remote Customer Representative

Symphony Placements
01.2020 - 12.2020

Packer

Lance
04.2019 - 12.2019

High School Diploma -

Hardaway High School

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Cameron Loving