Lawanda L Mercado
Miami,FL
Summary
Bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help my team achieve shared goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Location Manager
HMSHost
Miami, FL
02.2023 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Fostered a positive work environment by recognizing individual achievements.
- Kept areas clean, neat, and inspection-ready to comply with health inspections.
- Participated in potential new hire interviewing sessions.
- Oversaw inventory management, ensuring adequate inventory and reducing waste.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction.
Lead Supervisor
United Airlines
Miami, FL
03.2020 - 03.2023
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Established, maintained, and enforced United Airlines standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure our Passengers satisfaction.
- Processed refunds, exchanges, and upgrades when necessary
FOH Manager
Chili's Restaurant
Miami Gardens, FL
08.2016 - 01.2020
- Scheduled shifts for FOH Team based on store traffic forecasts and labor budget.
- Monitored employee performance to ensure compliance with company standards.
- Managed all aspects of cash handling processes including deposits and withdrawals.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Implemented strategies designed to increase sales revenue through upselling techniques.
- Handled guest complaints quickly to maintain positive dining experience.
- Controlled and maintained labor costs.
- Coached and developed team members to support employee growth and development.
- Interviewed, hired and trained new employees.
- Ensured compliance with all health and safety regulations in front of house areas.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Utilized POS systems to streamline transactions and generate reports.
Education
High School Diploma -
West Park High school
Hallandale, FL05-2017
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Operations Management
- Inventory Control
- Adaptability and Flexibility
- Effective Communication
- Multitasking
- Problem-solving abilities
- Decision-Making
Certification
ServSafe Certification
ServSafe Alcohol Certification
Timeline
Location Manager
HMSHost
02.2023 - Current
Lead Supervisor
United Airlines
03.2020 - 03.2023
FOH Manager
Chili's Restaurant
08.2016 - 01.2020
High School Diploma -
West Park High school
Some College (No Degree) -
Miami Dade College
ServSafe Certification
ServSafe Alcohol Certification
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