Lawanna Cox
St. Petersburg,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Merchandiser
Pivotal Retail Group
Orlando, FL
01.2025 - 01.2025
- Set up attractive window displays that encouraged customers to enter the store.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Coordinated promotional events such as special sales or clearance items.
- Developed promotional strategies to increase sales of featured products.
- Conducted regular inventory checks to maintain accurate stock levels.
Security Officer
BCM Security Services Inc.
Orlando, FL
03.2023 - 12.2024
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Confirmed visitor identification prior to granting entry into the building.
Leasing Consultant
Alta Westgate
Orlando, FL
03.2023 - 12.2023
- Greeted potential tenants and provided information about the property.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Conducted tours of available apartments, highlighting features and amenities.
General Manager
Taco Bell- BDE FLORIDA LLC
Orlando, FL
03.2022 - 02.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw product development initiatives from concept through completion stages.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with local health department regulations regarding food safety standards.
Reservation Quality Assurance Agent
Holiday Inn Club Vacations Resort
Orlando, FL
01.2021 - 03.2022
- Analyzed customer feedback and complaints to identify areas of improvement in the quality assurance process.
- Participated in periodic audits of the manufacturing facility's operations, equipment, and processes.
- Developed and implemented test plans, strategies and procedures for new product development cycles.
- Maintained accurate records of all tests conducted, including detailed summaries of results obtained from each test cycle.
- Documented all results of quality assurance testing and reported findings to stakeholders.
- Investigated customer complaints regarding defective products and coordinated corrective actions with management teams.
Education
Patient Care Tech - Patient Care Tech
Concorde Career College
Orlando, FL01-2013
Associate of Arts - Medical Physics
Sanford–Brown
Orlando, FL08-2011
Skills
*Leasing Agent
* Installer
* Builder
*Merchandiser
* Profiler
*Forklift Certified
*Front Desk
* Communication Skills
*Supervising Experience
* Microsoft Word
*Excel
*Sales
* Time Management
*Call Center
* Guest Services
*Vital Signs
*Organizational Skills
* Customer Service
*Quality Assurance
Certification
- HIV & AIDS
- Phlebotomy
- HIPAA
- Home Health Aide
Affiliations
- Servesafe
- Class D Security
- CPR/AED
- CPR & First Aid
References
References available upon request.
Timeline
Travel Merchandiser
Pivotal Retail Group
01.2025 - 01.2025
Security Officer
BCM Security Services Inc.
03.2023 - 12.2024
Leasing Consultant
Alta Westgate
03.2023 - 12.2023
General Manager
Taco Bell- BDE FLORIDA LLC
03.2022 - 02.2023
Reservation Quality Assurance Agent
Holiday Inn Club Vacations Resort
01.2021 - 03.2022
Patient Care Tech - Patient Care Tech
Concorde Career College
Associate of Arts - Medical Physics
Sanford–Brown