LAWANNA HARROD
Denton,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Denton Appraisal Office Assistant
CornerStone Staffing Temp Agency
05.2023 - Current
- Data Entry, Clerical, Office Procedures
- Completed clerical tasks such as scanning and inputting both alpha and numerical data.
- Filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up to date.
- Collaborated with various departments to complete assigned tasks.
- Delivered clerical support by handling range of routine and special requirements.
- Processed incoming and outgoing mail and packages according to established procedures.
- Used copy machine and folding letter machine.
- Verified values on appraisal final letters and mailed them out.
- Worked with residential, agent and top line paperwork to be mailed out certified.
Sales Representative
Dillard's
06.2022 - 04.2023
- Used customer insights to develop innovative sales strategies to increase sales.
- Presented professional image consistent with company’s brand values.
- Quoted prices, credit terms and other bid specifications
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Receptionist - Secretary
Smith & Taylor Tax Agency
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Administrative Assistant
1st Employment Staffing At JP&O
10.2021 - 06.2022
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Provided clerical support to company employees by copying, faxing, and filing documents
- Routed business correspondence, documents, and messages to correct departments and staff members.
Guest Services Manager
Ronald McDonald Family Room
01.2021 - 09.2021
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Understood and implemented safety and emergency procedures.
- Assisted with check-ins and check-outs to deliver excellent customer service.
- Attended to customer needs, responding to questions, complaints and escalations.
- Listened with empathy especially to family members whose babies were in ICU.
- Made up gift bags for each new mother who needed to stay while her baby was in Neonatal ICU.
Telephone Console Operator
AT&T
06.2000 - 12.2010
- Began working in Fort Smith then was transferred to Fayetteville and then again to San Antonio, TX
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers
- Remained calm and poised in stressful situations, defusing angry callers and mitigating issues
- Connected callers with appropriate professional, department, or business
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer complaints using strong engagement, research and issue resolution skills.
- Supported customers by managing 1500 calls per day efficiently while maintaining professionalism and upbeat tone.
Data Entry Specialist
Beverly Enterprise
04.1997 - 09.1999
- Compiled data and reviewed information for accuracy prior to input
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Entered numerical data into databases with speed and accuracy with 10-key pad
- Secured and protected data from unauthorized access by complying with security protocols
- Followed established procedures to enter and process data correctly
- Verified accuracy of data entered into system to produce error-free reports.
Education
ASL - Medical Office Assistant
Hallmark Community College
San Antonio, TXAmerican Sign Language
Austin Community College
Austin, TXSurgical Technology - Surgical Procedures
UAFS
Fort Smith, AR09.2016
Skills
- Data Entry and 10-Key
- Prioritizing Work
- Information Processing
- Outgoing Mail Preparation
- Microsoft Office
- Verbal and Written Communication
- Multi-Line Phone Proficiency
- Office Machine Operation
- Document Typing and Formatting
- Team Bonding
Certification
ASL American Sign Language
Limited Working
Languages
ASL
Limited Working
Timeline
Denton Appraisal Office Assistant
CornerStone Staffing Temp Agency
05.2023 - Current
Sales Representative
Dillard's
06.2022 - 04.2023
Receptionist - Secretary
Smith & Taylor Tax Agency
01.2022 - 06.2022
Administrative Assistant
1st Employment Staffing At JP&O
10.2021 - 06.2022
Guest Services Manager
Ronald McDonald Family Room
01.2021 - 09.2021
Telephone Console Operator
AT&T
06.2000 - 12.2010
Data Entry Specialist
Beverly Enterprise
04.1997 - 09.1999
ASL - Medical Office Assistant
Hallmark Community College
American Sign Language
Austin Community College
Surgical Technology - Surgical Procedures
UAFS
ASL American Sign Language
Limited Working
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