Summary
Overview
Work History
Education
Skills
Websites
Military Education
Certification
Timeline
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LaWanna (LJ) Johnson

Mortgage Broker
Orlando,FL

Summary

Proven leader and award-winning sales professional, adept in negotiation tactics and financial analysis, with a track record of driving results and fostering client relationships. At Griffin Investment Strategies,

spearheaded operations, achieving a 100% project success rate and significantly enhancing client retention through exceptional service and strategic mortgage placement. Organized Mortgage Loan Officer with 8 years' experience in real estate related industries. Adept at mathematical accuracy and following financial regulations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Mpire Financial Services
08.2023 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Chief Operating Officer

Griffin Investment Strategies
09.2021 - 09.2024
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.

Real Estate Advisor

Engel & Voelkers Orlando Downtown
06.2020 - 09.2021
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Assisted clients in financial planning for purchase.
  • Collected fees and documented payment processes for property transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Liaised between buyers and sellers for over 20 homes in past 2 years, totaling over $1.5m in sales

Insurance Sales Agent

New York Life: Orlando General Office
05.2018 - 06.2021
  • Provided repeat customers with exceptional care and attention
  • Maintained adherence to all company protocols
  • Recommend appropriate products for clients and their families
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations
  • Applied excellent communication skills and ability to establish rapport to close sales and meet targets
  • Wrote, negotiated and finalized sales contracts
  • Specialized in Long Term Care
  • Top agent for long term care in office

Licensed Realtor

Charles Rutenberg Realty
01.2017 - 05.2018
  • Advertised client properties on websites, through social media and in real estate guides
  • Generated listings for sales and rental properties through cold calls and referrals
  • Prepared and organized documents for co-op board interviews
  • Accompanied buyers and sellers to their home inspections and appraisals
  • Marketed and sold property for clients by hosting open houses and advertising online and in print
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties
  • Oversaw advertising of properties for web and print media
  • Showed properties to potential buyers and other brokers at open houses and by appointment
  • Negotiated, facilitated and managed real estate transactions
  • Continually stayed up-to-date on mortgage rates and related real estate news
  • Presented purchase offers to sellers for consideration
  • Created and implemented marketing plans to drive sales
  • Developed and maintained relationships with clients through networking, postcards and cold calling

Licensed Realtor

Century 21 Carioti
05.2016 - 02.2017
  • Advertised client properties on websites, through social media and in real estate guides
  • Generated listings for sales and rental properties through cold calls and referrals
  • Accompanied buyers and sellers to their home inspections and appraisals
  • Marketed and sold property for clients by hosting open houses and advertising online and in print
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties
  • Oversaw advertising of properties for web and print media
  • Showed properties to potential buyers and other brokers at open houses and by appointment

Navy Senior Systems Subject Matter Expert

CUBIC Global Defense
03.2014 - 05.2016
  • Led team of experts in area of Front End Analysis for Readiness Control Officer in coordination with corporate leaders and government officials. Manages Quality Assurance team of SMEs applying analytical methodologies to evaluate effectiveness and suitability of engineering systems for use in fully immersed 3D game based computer training program
  • Provides and interprets technical data to instructional, multimedia, and simulation developers for Littoral Combat Ship (LCS) courseware development program
  • Provides technical data for:
    - Engineering Operational Sequencing Systems
    - Preventive Maintenance Systems
  • Analyzes technical data in form of CAD drawings, Training and Readiness Instructions and Naval Ships Technical Manuals, Maintenance Requirements Cards and Engineering Operational Sequencing Systems

Engineering Training Manager

United States Navy
08.2010 - 03.2014
  • Drastically improved ship's damage control and engineering readiness through detailed training and execution of program management
  • Directed process improvements, implemented damage control, engineering training, and developed risk management plans to train and cultivate ship's personnel in effort to prevent catastrophic damage to equipment
  • Wrote 25 different training packages for Main Space Fire, Engineering Casualty Control, and In-port Damage Control Drills
  • 30% Travel. Called upon as lead trainer for all engineering training scenarios
  • Manager and spokesperson for engineering executive level planning and coordination meetings

Engineering Department Manager

United States Navy
09.2006 - 09.2010
  • Program Manager-Managed, trained, and mentored 45 personnel on 12 engineering programs to include:
    Lube Oil Quality Management, Fuel Oil Quality Management, Occupational Health Programs, Quality Assurance, Legal Records and Operational Logs
  • Coordinated and managed the Planned Maintenance of over $30 million worth of Marine Engineering Propulsion Plant Equipment
  • Engineering Officer of the Watch-Managed and coordinated engineering propulsion operations and electrical distribution systems, planned maintenance in accordance with ship's operations, and governed engineering watch standing standard operating procedures
  • Trained, managed, and conducted planned maintenance on Gas Turbines Systems, Electrical Distribution systems, and all adjacent Marine Engineering Systems such as pumps, valves, and piping
  • Approved repair quality assurance forms
  • Updated Engineering Operational Sequencing Systems publications
  • Provided technical, project management, leadership and communications guidance to gas turbine technicians and engineering personnel.

Facilities Manager

United States Navy
09.2003 - 09.2006
  • Managing building projects with little experience resulting in a 100% success rate
  • Managed and coordinated over $1.5 million in upgrades and maintenance such as new electronic security fence, electrical and plumbing services, and building structural maintenance
  • Trained, monitored, and managed over 500 Navy personnel on use of Government Travel Cards
  • Physical Fitness Leader for over 500 personnel. Conducted physical fitness test, managed program, and conducted physical fitness training

Education

Bachelor of Science - Project Management

University of Phoenix
1625 West Fountainhead Parkway, 85282-2371
2014

Associate of Arts - Applied Marine Engineering

Coastline Community College
11460 Warner Avenue, Fountain Valley, CA 92708
2011

Skills

  • Sales techniques
  • Account management
  • Quotes and sales
  • Underwriting knowledge
  • Relationship building
  • Results-oriented
  • Computer-savvy
  • Personable
  • Award-winning sales professional
  • Time management
  • Purchase contracts
  • Customer Service
  • Relationship selling
  • Negotiation Tactics
  • Financial Analysis
  • Refinancing options
  • Sales Forecasting
  • Product Education
  • Referral Network Development
  • Oral and Written Comprehension
  • NMLS Registration
  • Active Listening and Learning
  • Creditworthiness Determination
  • Financial History Review
  • Client Interview
  • Income Evaluation
  • Application verification
  • Financial Accounting
  • Complaint Handling
  • Leadership skills
  • Organizational Skills
  • Team Collaboration
  • Client Relationship Building

Military Education

  • Navy Course: A-4H-0005, SWO PEO LCS-1
    Graduated: 03/2012
    Length: 2 Months, 3 weeks, 2 days
  • Description of Course:
  • Chief Engineering and Main Propulsion billet for LCS-1 Variant
  • Common Core training in engineering theory, engineering management programs, maintenance university, and advanced shipboard fire fighting
  • Littoral Combat Ship Specialty training in main propulsion, auxiliaries, and electrical distribution systems
  • Multiple written test and level of knowledge oral boards
  • Graduated "Top Snipe" in peer Group

Certification

  • Licensed Mortgage Loan Officer - August 2023-Present
  • Licensed Real Estate Agent-April 2016-Present

Timeline

Mortgage Loan Officer

Mpire Financial Services
08.2023 - Current

Chief Operating Officer

Griffin Investment Strategies
09.2021 - 09.2024

Real Estate Advisor

Engel & Voelkers Orlando Downtown
06.2020 - 09.2021

Insurance Sales Agent

New York Life: Orlando General Office
05.2018 - 06.2021

Licensed Realtor

Charles Rutenberg Realty
01.2017 - 05.2018

Licensed Realtor

Century 21 Carioti
05.2016 - 02.2017

Navy Senior Systems Subject Matter Expert

CUBIC Global Defense
03.2014 - 05.2016

Engineering Training Manager

United States Navy
08.2010 - 03.2014

Engineering Department Manager

United States Navy
09.2006 - 09.2010

Facilities Manager

United States Navy
09.2003 - 09.2006

Associate of Arts - Applied Marine Engineering

Coastline Community College

Bachelor of Science - Project Management

University of Phoenix

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LaWanna (LJ) JohnsonMortgage Broker