Lawanna Kennedy
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Atrium Healthcare
08.2006 - 04.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Customer Service Representative
ADT Call Center
05.2022 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Lewisville High School
Richburg, SC06.2000
Skills
- Vital signs monitoring
- Patient Observation
- Mammography Specimen
- Infection control standards
- Cleaning for next producers
Timeline
Customer Service Representative
ADT Call Center
05.2022 - 10.2022
Patient Care Technician
Atrium Healthcare
08.2006 - 04.2024
High School Diploma -
Lewisville High School