Lawashounda Rimes
Waxahachie,TX
Summary
Dynamic and results-oriented Office Manager with a proven track record of enhancing workflows and supporting operational functions in fast-paced environments. Demonstrates exceptional organizational, communication, and interpersonal skills, ensuring tasks are completed efficiently from start to finish. Committed to excellence while identifying opportunities for improvement that drive business goals. Seeking to leverage expertise within a progressive company that values challenge and career growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager-Trucking, Notary & Travel
Rimes Unlimited LLC
Waxahachie, TX
02.2021 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained records of vehicle inspections and repair work performed by mechanics.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
Enrollment Services/ HRA Rep 1
Molina Healthcare
04.2020 - Current
- Update administration system with new enrollment
- Serves as a point of contact for patients& caregivers
- Conduct customer contact related to Health Assessment processing
- Identify potential behavior health situations and follow specific protocol to assist caller
- Provided customer service by answering product and service related questions.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Verified patient demographic information in order to ensure accuracy of data entry.
LICENSED SALES AGENT
Mint Dentistry
08.2019 - 03.2020
- Develop new consumer and business accounts
- Showcase various financial products
- Meet daily sale quota of 15 application
- Provided outstanding support service during and after sale transaction
- Products sold (Medical, Dental and Health)
- Developed and maintained relationships with customers by providing personalized service, advice, and information.
- Assisted customers in selecting the most appropriate insurance coverage for their needs.
Credit & Collection Rep 2
Humana Pharmacy
11.2017 - 03.2019
- Interact with members/patients via phone with questions regarding balance identify and resolve billing issues
- Process and apply payments via checks or credit cards
- Post reversals, refunds and declines
- Work out up payment plans for repayments
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
CUSTOMER CARE SUPPORT
Humana Pharmacy
08.2015 - 11.2017
- Inbound Call Center
- Respond to and resolve consumer inquiries and issues using best practices
- Provide guidance to internal as well as external customers
- Process Prior Authorizations for new prescriptions and refills
- Educate consumers regarding pharmaceutical services
- Performed as a customer representative by working with a team of 10 people in order to resolve all customer inquires
- Demonstrated excellent communication skills while collaborating with a team of people resulting in the ability to deliver exceptional customer service to all clients
LICENSED HEALTH AGENT
TOWER’S WATSON ONE EXCHANGE
08.2014 - 08.2015
- Business consulting
- Showcase various financial products
- Educate clients on financial strategies
- Health, Life, Accident License
- Review and communicate client’s portfolio
- Performed cold calls to generate sales of the clients' product
Education
AA - Real Estate
Cedar valley college
Skills
- Skilled in Microsoft Office Applications
- Leadership Proficiency
- ADP Software Experience
- Accounts Reconciliation
- Client Relationship Management
- Insurance Expertise
- Comprehensive Benefits Analysis
- Financial records
- Data Processing
- Training and coaching
- Credit and collections
- Office management software
Certification
- Texas Notary, 08/2013, 08/2024
- Travel Agent
- American Association of Notary membership, 369460
- Life, Accident, Health and HMO License, 2006805, TX Dept of Insurance
Activities
Lambda Upsilon Sigma Philo Affiliate
Timeline
Office Manager-Trucking, Notary & Travel
Rimes Unlimited LLC
02.2021 - Current
Enrollment Services/ HRA Rep 1
Molina Healthcare
04.2020 - Current
LICENSED SALES AGENT
Mint Dentistry
08.2019 - 03.2020
Credit & Collection Rep 2
Humana Pharmacy
11.2017 - 03.2019
CUSTOMER CARE SUPPORT
Humana Pharmacy
08.2015 - 11.2017
LICENSED HEALTH AGENT
TOWER’S WATSON ONE EXCHANGE
08.2014 - 08.2015
AA - Real Estate
Cedar valley college
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