Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Quote
Accomplishments
Work Availability
Timeline
Certification
Hi, I’m

Lawauna DeLoach

Braintree,MA
Lawauna DeLoach

Summary

Driven by a strong work ethic and integrity, excelled in customer service and cash management at McDonald's Restaurant, enhancing customer satisfaction and loyalty. Skilled in conflict resolution and cash register operation, consistently met business needs with flexibility and accuracy, fostering repeat business and reducing transaction discrepancies.

Overview

21
years of professional experience
1
Language

Work History

McDonald's Restaurant

Cashier
08.2018 - 02.2023

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Onsite Health And Safety

COVID-19 Screener
11.2021 - 11.2022

Job overview

  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Restaurant Depot

Cashier
06.2018 - 08.2019

Job overview

  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Stop And Shop Supermarket

Cashier Team Leader
01.2002 - 10.2015

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchase and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained clean and inviting checkout area, contributing to enjoyable shopping experience for customers.
  • Balanced cash drawers at end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.

Education

Brockton High School
Brockton, MA

High School Diploma
06.1997

University Overview

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Cash Register Operation
  • Written and verbal communication
  • Payment Processing
  • Conflict Resolution
  • ID Verification

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Interests

Learning new skills

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Accomplishments

Accomplishments
  • Trained and mentored 10 employees.
  • Supervised team of 16 staff members.
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

COVID-19 Screener
Onsite Health And Safety
11.2021 - 11.2022
Cashier
McDonald's Restaurant
08.2018 - 02.2023
Cashier
Restaurant Depot
06.2018 - 08.2019
Cashier Team Leader
Stop And Shop Supermarket
01.2002 - 10.2015
Brockton High School
High School Diploma

Certification

  • [Area of certification] Training -

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Lawauna DeLoach