LaWendi Smoot
ResultsCX
Shuqualak,MS
Demonstrates dedication, reliability, and strong collaboration while supporting team objectives.
1
Certification
14
years of professional experience
Work History
Shift Supervisor & Call Center Associate
3 Years
ResultsCX | 10.2023 - Current
- Resolved member calls related to UHC, Humana, WellCare, and WellMed.
- Completed card activation and replacement support for members.
- Delivered order processing support to meet member needs.
- Provided utility bill payment assistance to improve service access.
- Clarified plan benefits for members to support informed coverage decisions.
- Operated remotely.
- Coordinated support across multiple lines of business.
Coil Winder
3 Months
Howard Industries, Inc. - Laurel, MS | 07.2022 - 10.2022
- Managed coil winding work to keep production moving.
- Performed welding support on materials when required.
- Applied fire torch during needed fabrication and repair work.
Sales Associate
10 Months
Ross Dress For Less - Meridian, MS | 09.2021 - 07.2022
- Managed clothing organization by category and size for easy shopper access.
- Supported fitting room operations and customer needs.
- Maintained clean, orderly work area throughout shift.
- Assisted customers with jewelry selections from behind glass case.
- Completed checkout transactions for ready-to-purchase customers.
- Upheld clean store appearance and general floor organization.
Front Desk Receptionist
3 Years 8 Months
Sleep Inn Mainstay Suites - Meridian, MS | 11.2018 - 07.2022
- Manage guest arrivals, departures, calls, and reservation bookings with attention to service quality. Address guest room issues promptly and coordinate front desk support tasks. Handle laundry, breakfast setup on morning shift, night audit duties, breakfast startup on 11-7 shift, and lobby cleanliness standards.
Package Handler
7 Months
UPS - Jackson, MS | 06.2020 - 01.2021
- Supported package loading for UPS driver trucks, handling packages up to 100 lbs.
- Prepared truck loads with packages for delivery routes.
- Arranged packages according to loading requirements.
- Optimized package placement to create sufficient space inside trucks.
Front Desk & Assistant Manager
2 Years 8 Months
Baymont Inn and Suites - Meridian, MS | 04.2018 - 12.2020
- Managed guest check-in and check-out process.
- Organized laundry workflow and maintained linen readiness.
- Built weekly employee schedules to support staffing needs.
- Handled breakfast preparation during morning shift, 7-3.
- Completed nightly audit responsibilities during night shift, 11-7.
- Maintained lobby presentation and oversaw hotel operations during GM absence.
CSR - Customer Service Representative
2 Years 4 Months
Iqor - Meridian, MS | 04.2015 - 08.2017
- Answer calls to troubleshoot for DirecTV related equipment.
- Schedule service calls if problem persists.
- posted payments
- ordered new or replacement equipment.
- If customers wanted a supervisor I would step in and take the calls from the agents.
Front Desk Receptionist
2 Years 3 Months
Motel 6 - Meridian, MS | 01.2013 - 04.2015
- Check in/out guests
- answer calls & make reservations
- fold laundry
- Prepare breakfast for guests and refills as needed
- Complete check-in on 3-11 shift
- do the audit if on night shift(11-7)
- maintain a clean lobby.
- Resolve guest room issues/needs & sometimes pick up trash outside of property when needed.
Education
Associate of Science - Psychology
East Mississippi Community College - Scooba, MS
05-2013
High School Diploma
Noxubee County High School - Macon, MS
05-2010
Personal Information
- Work Permit: Authorized to work in the US for any employer
- ID Type: Driver's License
Skills
Employee training
Workplace safety
Staff management
Safety awareness
Team leadership
Problem-solving
Conflict resolution
Strong verbal and written communication
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Shift Supervisor & Call Center Associate
ResultsCX
10.2023 - CurrentRead more
Coil Winder
Howard Industries, Inc.
07.2022 - 10.2022Read more
Sales Associate
Ross Dress For Less
09.2021 - 07.2022Read more
Package Handler
UPS
06.2020 - 01.2021Read more
Front Desk Receptionist
Sleep Inn Mainstay Suites
11.2018 - 07.2022Read more
Front Desk & Assistant Manager
Baymont Inn and Suites
04.2018 - 12.2020Read more
CSR - Customer Service Representative
Iqor
04.2015 - 08.2017Read more
Front Desk Receptionist
Motel 6
01.2013 - 04.2015Read more
East Mississippi Community College - Associate of Science, Psychology
Read more
Noxubee County High School - High School Diploma,
Read more