Lawensia Derima
Omaha,NE
Summary
Seasoned professional with proven expertise in systems compliance reporting. Knowledgeable around team support, teamwork, customer satisfaction along with all other aspects of successful team operations. Focused on Customer retention, growth, including being active in communication with proactive approach to resolving customer circumstance.
Overview
5
5
years of professional experience
Work History
Branch Associate Operations Manager
Wells Fargo
Omaha, NE
11.2023 - Current
- Maintain customer records in accordance with internal data protection policies.
- Adhered to strict confidentiality standards at all times while handling sensitive information.
- Assign duties to employees and examined work for accuracy, neatness and timeliness.
- Hired and trained new employees on branch operations and procedures.
Branch Operations Coordinator
Wells Fargo Bank
Lincoln, NE
08.2023 - 11.2023
- Schedule monthly meetings with other partners on ways to help customer's in accomplishing financial goals
- Coordinate with management to ensure compliance with procedures and regulations.
- Develop strategies for improving operational efficiency and effectiveness.
- Performed regular audits to identify areas of improvement.
- Conduct periodic reviews of existing systems to ensure accuracy and reliability.
- Build strong rapport with new and existing clients
Personal Banker
Wells Fargo
Lincoln, NE
11.2021 - 08.2023
- Assisted customers with deposits, withdrawals, transfers, loan payments and other transactions.
- Identified potential fraud risks on accounts, reported suspicious activities to management.
- Maintained accurate records of transactions conducted over courses of months
- Monitored changes related to policies and procedures.
Teller
Wells Fargo
Lincoln, NE
11.2019 - 11.2021
- Consistently follow updated policies and procedures to help minimize risk and potential losses
- Created strategies to develop and expand sales of services to existing customer which resulted in approximately 80% increase in customer engagement
- Consistently engage costumers in conversations that stimulate company growth
- Leading Tuesday team huddles about digital engagements while modelling expectations to my peers
- Improved knowledge of products by enrolling in available training classes available
Education
High School Diploma -
Lincoln East High School
Lincoln, NE05-2018
Skills
- Team organizer
- Risk management
- Team leader
- Customer Service
- Detailed oriented
- Banking industry knowledge
- Adaptable and motivated
- Computer Literacy
- Written communication
Timeline
Branch Associate Operations Manager
Wells Fargo
11.2023 - Current
Branch Operations Coordinator
Wells Fargo Bank
08.2023 - 11.2023
Personal Banker
Wells Fargo
11.2021 - 08.2023
Teller
Wells Fargo
11.2019 - 11.2021
High School Diploma -
Lincoln East High School