Lawerence Smith
Fort Worth,Texas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager/Leadership Coach
Globe Life American Income Life Division
2010.04 - Current
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for Managers and Agents.
- Leveraged data and analytics to make informed decisions and drive business improvements and develop leaders.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with managers, agents, clients and potential clients to enroll them into the correct plan and working toward established business goals.
Education
Bachelor of Science - Criminal Justice With A Minor in Pyscology
Tarleton State University
Stephenville, TX12.2006
Skills
- Emergency Response
- Problem Resolution
- Brand Management
- Human Resources Management
- Business Analysis and Reporting
- Schedule oversight
- Idea Development and Brainstorming
- Lead Generation
- Budget Control
- Staff Training and Development
Timeline
Manager/Leadership Coach
Globe Life American Income Life Division
2010.04 - Current
Bachelor of Science - Criminal Justice With A Minor in Pyscology
Tarleton State University
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