LAWERENCE WILLIAMS

• Providing services to banks, commercial and corporate customers
• Ensure accountability and security of all funds transiting the department
• Serve as liaison with the Federal Reserve Bank, banks, thrift charters and commercial customers to identify and resolve problems
• Ensure that operating systems and procedures are adhered to at all times
• Develop plans to reduce or eliminate operational efficiencies.
• Develop and maintain a quality team.

· Advised customers on bank products, services, and financial planning options.

· Trained and coached less experienced team members in procedures and compliant standards.

· Helped customers open and close accounts, apply for loans, and make sound financial decisions.

· Ordered checks, placed stop payments orders, and conducted other special services for customers.

· Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect bank reputation.

· Delegated daily tasks to team members to perfect group productivity.

· Mentored staff to enhance skills and achieve daily targets, using direct and motivational leadership.

· Directed and let employees, supervising activities to drive productivity, and efficiency.

· Enforced company policies and procedures to strengthen operational standards across departments.

· Organized schedules, workforce, and shift coverage to meet expected business demands.

· Secured revenue, accurately checking transactions and deposits to cut discrepancies.

· Oversaw team development according to industry service standards to further customer loyalty.

Developed training assessment and performance monitoring programs to coach and mentor employees.