Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Honorsandawards
Leadershipandcommunityinvolvement
Timeline
Generic

LAWMI LIAN

Cedar Hill,TX

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kindercare Learning Center

KinderCare Learning Centers
Duncanville, Texas
07.2023 - Current
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Participated in adapted physical education activities with students to encourage overall health and instill positive routines.

Patient Care Representative

UT University Health Services
Austin, USA
08.2021 - 05.2022
  • Perform administrative duties to oversee, manage, and schedule appointments for patients.
  • Support both clinical and non-clinical staff, and ensure that quality care standards for patients are being met.
  • Operating databases, implementing planned programs, collaborating with project managers to coordinate trainings, and evaluating processes.

Health Service Coordinator

Mizo Society of America
Dallas, USA
01.2020 - 12.2021
  • Planning and coordinating the medical and health services for Burmese refugees in the community.
  • In charge of health service coordination work between different hospitals, insurance companies, and clients to help ensure everyone is on the same page and understands what needs to be done for patient care.
  • Organizing events for the community and conducting training for new members.

Nursing Research Intern

Parkland Hospital
Dallas, USA
05.2019 - 08.2019
  • Performing research to eradicate health hazards that affect the community and educating the public about health issues and empowering them to aid in the prevention of spreading diseases in local minority communities
  • Planning and implementing better patient care standards and applications for patients and families
  • Gathering data/survey and working on improving work environment in the nursing department

Education

Bachelor of Science - Public Health

The University of Texas at Austin
Austin, TX
05.2023

Associate of Science -

Dallas College (DCCCD)
Dallas, TX

Skills

  • Advanced MS Office Skills
  • Analytical Problem Solving
  • Team Collaboration
  • Adaptability
  • Dedicated Work Ethic
  • Patient Relations
  • Medical Records Management
  • Patient Information Verification
  • Case and project management
  • Insurance Practices
  • Medical terminology knowledge
  • Healthcare knowledge
  • Insurance Verification
  • Medical Office Management
  • Patient Management

Certification

  • Pharmacy Tech
  • CPR and AED

Projects

SOCIAL AND BEHAVIORAL HEALTH PROJECT, Partnering with the UT Health Services in monitoring annual flu shot to understand the real-world, hands-on learning experience in public health and preventing diseases. DATA AND COMMUNICATION PROJECT, Analyzing survey and writing scientific paper on adverse health conditions that pose the greatest burden of disease in El Paso County. Understanding how public health generates, analyzes, and communicates data in Public Health fields.

Honorsandawards

  • Coca-Cola Scholar
  • Dell Scholar
  • APIASF Scholar
  • Junior League Women Lead Scholar

Leadershipandcommunityinvolvement

  • Texas Leadership Forum, Active participant in a state-wide public leadership program that has brought aspiring leaders together to discuss and address the challenges facing the state and discussing issues of public concern.
  • Texas Public Health, Leading a small group on-campus UT student public health organization.
  • Texas MEDLIFE, Serve as an ambassador at a worldwide movement empowering the poor in their fight for equal access to healthcare, education, and a safe home.

Timeline

Kindercare Learning Center

KinderCare Learning Centers
07.2023 - Current

Patient Care Representative

UT University Health Services
08.2021 - 05.2022

Health Service Coordinator

Mizo Society of America
01.2020 - 12.2021

Nursing Research Intern

Parkland Hospital
05.2019 - 08.2019

Bachelor of Science - Public Health

The University of Texas at Austin

Associate of Science -

Dallas College (DCCCD)
LAWMI LIAN