Lawon Cunningham
Anniston,AL
Summary
Passionate tactical customer service representative with proven expertise in inventory management, service, and customer needs. Familiar with being a go-to team member, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting customer satisfaction objectives. Reliable frontline team lead with extensive track record in demanding and fast paced work environments. Strong leader and team player working effectively and productively with diverse customers and individual needs. Seeking to become a beneficial addition to a progressive organization.
Overview
1
1
year of professional experience
Work History
Team Leader
Chic-Fil-A
03.2023 - 03.2024
- Lead up to 12 employees daily with no history of incidents, cash register shortages, or formal customer complaints
- Recognized as employee of the month and the year
- Received 2 promotions within 12 months of employment for outstand performance
- Wiped down tables and equipment, swept, and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served drinks and prepared specialty beverages.
- Maintained safe food handling practices to prevent germ spread.
Wal-Mart Cart Pusher
Wal-Mart Supercenter
11.2022 - 03.2023
- Maintain area of responsibility in accordance with company policies and procedures by properly handling claims an d returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment
- Provide customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer is sues and concerns, and promoting products and services, while maintaining a safe shopping environment
- Process customer transactions, operate register equipment, meet front-end performance goals, bag items for customer, and place items in customer cart while following all shrink and safety procedures
- Operates equipment, such as cash registers, smart devices, digital applications, and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Organized carts in bay after returning from parking lot.
- Retrieved carts from docking areas in retail parking lots.
Education
Associate of Science - Business Management
Gadsden State Community College
Gadsden, AL12.2025
High School Diploma -
Saks High School
Saks, Alabama, United States05.2021
Skills
- Cash Register Operation
- Credit and Cash Transactions
- Customer Service
- Guest Hospitality
- Issue Resolution
- Money Management
- Payment Processing
- Team Lead
Timeline
Team Leader
Chic-Fil-A
03.2023 - 03.2024
Wal-Mart Cart Pusher
Wal-Mart Supercenter
11.2022 - 03.2023
Associate of Science - Business Management
Gadsden State Community College
High School Diploma -
Saks High School