Lawrance Havens
Spring Valley,CA
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates ability to work effectively unsupervised and quickly master new skills. Committed team player, willing to stand for long periods, adhere to safety standards, and maintain security. Ready to take on new challenges and contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Delivery Manager
Artberry Group Corporation
01.2020 - 05.2024
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Contacted suppliers and vendors about issues with deliveries or products.
Package Delivery Helper
JS Shipping Inc.
09.2019 - 01.2020
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Expanded client base through word-of-mouth recommendations resulting from excellent customer service provided during deliveries.
Shipping Manager
Uncommon Goods
10.2017 - 09.2019
- Obtained and processed product orders, including receiving deliveries, registering them and distributing packages within the company
- Handled issues arising in shipping or inventory
- Communicated with co-workers and clients to ensure the safe and on-time delivery of goods
- Handled physically demanding movements like pushing, pulling, bending down, and lifting packages
- Oversaw the delivery team's daily actions and offer advise and direction as necessary
- Operated as the main point of contact for customer questions and issues
- Made important business decisions to satisfy consumer expectations.
Education
High School Diploma Equivalency -
Alpha Center for Progressive Living Inc.
Brooklyn, NYSkills
- Attention to Detail
- Clear Communication
- Warehouse Operations
- Materials handling and transport
- Quality Control
- Team Collaboration
- Decision-Making
- Warehouse environment safety
Leadership Experience
Successfully led a team to exceed shipping lead times while maintaining customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Roles And Responsibilities
Obtained and processed product orders, including receiving deliveries, registering them and distributing packages within the company. Handled issues arising in shipping or inventory. Communicated with co-workers and clients to ensure the safe and on-time delivery of goods. Handled physically demanding movements like pushing, pulling, bending down, and lifting packages. Oversaw the delivery team's daily actions and offer advise and direction as necessary. Operated as the main point of contact for customer questions and issues. Made important business decisions to satisfy consumer expectations.
References
Available upon request.
Timeline
Delivery Manager
Artberry Group Corporation
01.2020 - 05.2024
Package Delivery Helper
JS Shipping Inc.
09.2019 - 01.2020
Shipping Manager
Uncommon Goods
10.2017 - 09.2019
High School Diploma Equivalency -
Alpha Center for Progressive Living Inc.
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