Lawren Carter
Dallas,TX
Summary
Dedicated and empathetic professional with extensive experience in timekeeping and a recent Human Resources Management Certification. Proficient in managing payroll systems, ensuring compliance with employment laws, and collaborating with HR teams. Strong skills in communication, problem-solving, and active listening. Eager to leverage expertise in HR processes to contribute to an HR Generalist role and support a positive work environment.
Overview
15
15
years of professional experience
Work History
Timekeeping Specialist
Texas Health Resource
05.2022 - Current
- Employ strong communication and interpersonal skills to work collaboratively with employees at all levels, addressing inquiries and resolving issues related to timekeeping and payroll.
- Work closely with HR department to maintain accurate employee data and promptly address any timekeeping-related issues. Use HR certification knowledge to improve coordination and resolve complex issues effectively.
- Conduct regular audits of timekeeping records to identify and resolve discrepancies. Utilize analytical skills and HR expertise to ensure the accuracy and integrity of payroll data.
Technical Support Specialist
Jack Henry & Associates
07.2020 - 05.2022
- Troubleshot and resolved software, hardware, and network-related problems by identifying the root cause and implementing appropriate solutions
- Assisted clients with software installation, configuration, and upgrades, ensuring a smooth transition
- Collaborated with other teams, including development and QA, to escalate and resolve complex issues
- Conducted training sessions for clients, both in-person and remotely, to educate them on software functionality and best practices
- Stayed updated on industry trends and emerging technologies related to Jack Henry software solutions.
Timekeeping Specialist II
Southwest Airlines
01.2010 - 07.2019
- Managed and maintained a timekeeping system, accurately recording employee attendance, leaves, and absences
- Collaborated with HR department to ensure accurate employee data and resolve any timekeeping-related issues
- Assisted in the implementation and testing of new timekeeping systems, ensuring a smooth transition
- Responded to employee inquiries regarding timecards, time off requests, and pay-related matters
- Provided clear and concise guidance to employees regarding FMLA processes, eligibility criteria, and documentation requirements
Education
Bachelor’s of Science in Business -
University of Phoenix
04.2025
Skills
- Proficient in payroll systems and software
- Proficient in Microsoft Office Suite
- Labor law knowledge
- Confidential Document Control
- Payroll Administration
- Benefits Administration
- Human Resources Management
- Employee Relations
Timeline
Timekeeping Specialist
Texas Health Resource
05.2022 - Current
Technical Support Specialist
Jack Henry & Associates
07.2020 - 05.2022
Timekeeping Specialist II
Southwest Airlines
01.2010 - 07.2019
Bachelor’s of Science in Business -
University of Phoenix
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