Lawren Dyson
Administrative Coordinator
Silver Spring,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant Event Coordinator
Howard University
01.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
Unit Support Coordinator
Adventist Shady Grove Hospital
Rockville, MD
12.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Worked with other departmental staff to answer questions and resolve problems
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
Unit Secretary
University of Maryland
04.2020 - 09.2023
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor
- Served as liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information
Contact Center Agent II
Life Bridge Health
07.2021 - 12.2021
- Delivered accurate organizational information about products, services, and procedures
- Safeguarded customer data by observing information security policies and confidentiality guidelines
- Offered actionable solutions for customer concerns, following internal database prompts and company scripts
- Documented customer transactions, processed payments, and conveyed delivery information.
Customer Service Representative
Social Security Administration
11.2020 - 08.2021
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment.
Office Assistant
University of Maryland School of Nursing
06.2020 - 12.2020
- Produced high-quality communications for internal and external use.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Human Resource Assistant
University Of Maryland, Baltimore
12.2019 - 06.2020
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Customer Service Representative
MECU Of Baltimore
08.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Account Representative
Comcast
07.2017 - 07.2018
- Processed client payments and updated accounts.
- Oversaw account services for key regional clients.
- Analyzed accounts for delinquencies and other ongoing issues.
Cashier
Bj's Wholesale Club
11.2015 - 07.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science -
Howard University
Washington, DC 01.2023 - Current
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, MD 08.2012 - 06.2016
Skills
Clerical Support
Timeline
Bachelor of Science -
Howard University
01.2023 - Current
Administrative Assistant Event Coordinator
Howard University
01.2022 - Current
Unit Support Coordinator
Adventist Shady Grove Hospital
12.2021 - Current
Contact Center Agent II
Life Bridge Health
07.2021 - 12.2021
Customer Service Representative
Social Security Administration
11.2020 - 08.2021
Office Assistant
University of Maryland School of Nursing
06.2020 - 12.2020
Unit Secretary
University of Maryland
04.2020 - 09.2023
Human Resource Assistant
University Of Maryland, Baltimore
12.2019 - 06.2020
Customer Service Representative
MECU Of Baltimore
08.2018 - 08.2019
Account Representative
Comcast
07.2017 - 07.2018
Cashier
Bj's Wholesale Club
11.2015 - 07.2017
High School Diploma -
Cristo Rey Jesuit High School
08.2012 - 06.2016