Lawren Dyson
Raleigh,NC
Summary
Dynamic administrative professional and leader with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
8
8
years of professional experience
Work History
LEAD UNIT SUPPORT COORDINATOR
ADVENTIST SHADY GROVE HOSPITAL
12.2021 - Current
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Scheduled appointments and meetings for director and 65-member team.
- Coordinated meetings and events for internal and external groups.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
ADMINISTRATIVE ASSISTANT; EVENTS & FACILITIES MANAGEMENT
HOWARD UNIVERSITY
01.2022 - 07.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Established professional and collaborative working relationships with company associates and external parties.
- Prepared documents for meetings including agendas, handouts and other materials.
Health Unit Secretary
UNIVERSITY OF MARYLAND
04.2020 - 09.2023
- Provided assistance to patients during registration process by verifying their personal information and insurance coverage details.
- Successfully managed multiple tasks simultaneously while meeting deadlines consistently.
- Competent in handling administrative duties such as typing correspondence and reports, photocopying documents, filing paperwork.
- Strong organizational skills with the ability to manage time efficiently while working independently or collaboratively on projects.
- Proficient in operating a variety of office equipment including computers, multi-line telephones, and photocopiers.
- Demonstrated proficiency in medical terminology, patient scheduling, and insurance verification processes.
CONTACT CENTER AGENT II
LIFE BRIDGE HEALTH
07.2021 - 12.2021
- Answered incoming calls and emails promptly, professionally, and courteously.
- Used active listening techniques to understand customer needs and provide appropriate solutions.
- Tracked daily performance metrics such as average handle time, first call resolution rate.
- Applied knowledge of company policies and procedures consistently throughout each call interaction.
- Collaborated with team members to ensure excellent customer satisfaction ratings.
Customer Service Representative
SOCIAL SECURITY ADMINISTRATION
11.2020 - 08.2021
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
OFFICE ASSISTANT
UNIVERSITY OF MARYLAND SCHOOL OF NURSING
06.2020 - 12.2020
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
- Developed written correspondence such as letters, emails, memos for internal communications purposes.
HUMAN RESOURCE Administrative ASSISTANT
UNIVERSITY OF MARYLAND
12.2019 - 06.2020
- Provided administrative support to the HR team in processing payroll information.
- Maintained an up-to-date database of employee profiles with their contact details, qualifications and certifications.
- Organized and maintained confidential personnel files according to legal requirements.
- Assisted in creating a positive work environment by providing timely responses to employees' inquiries.
Customer Service Representative
MECU OF BALTIMORE
08.2018 - 08.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Account Representative
COMCAST
07.2017 - 07.2018
- Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.
- Provided account support by responding to inquiries in a timely manner.
- Maintained detailed records of all transactions within assigned accounts.
- Established payment plans with customers, strictly following payment criteria policies and procedures.
- Improved and streamlined service to existing clients by maintaining positive, helpful approach.
Education
HIGH SCHOOL DIPLOMA -
Cristo Rey Jesuit High School
Baltimore, MD06-2016
Skills
- Operation recommendations
- Scheduling
- Meeting planning
- Events logistics management
- Special events planning
Timeline
ADMINISTRATIVE ASSISTANT; EVENTS & FACILITIES MANAGEMENT
HOWARD UNIVERSITY
01.2022 - 07.2024
LEAD UNIT SUPPORT COORDINATOR
ADVENTIST SHADY GROVE HOSPITAL
12.2021 - Current
CONTACT CENTER AGENT II
LIFE BRIDGE HEALTH
07.2021 - 12.2021
Customer Service Representative
SOCIAL SECURITY ADMINISTRATION
11.2020 - 08.2021
OFFICE ASSISTANT
UNIVERSITY OF MARYLAND SCHOOL OF NURSING
06.2020 - 12.2020
Health Unit Secretary
UNIVERSITY OF MARYLAND
04.2020 - 09.2023
HUMAN RESOURCE Administrative ASSISTANT
UNIVERSITY OF MARYLAND
12.2019 - 06.2020
Customer Service Representative
MECU OF BALTIMORE
08.2018 - 08.2019
Account Representative
COMCAST
07.2017 - 07.2018
HIGH SCHOOL DIPLOMA -
Cristo Rey Jesuit High School
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