Lawren Koffa
Bethesda,MD
Summary
Strategic professional with proven track record in developing and executing business strategies. Strong focus on team collaboration and achieving goals. Expertise in market analysis, competitive positioning, and resource allocation. Known for adaptability and reliability in dynamic environments. Effective communicator with keen problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DIRECTOR OF STRATEGY & ANCILLARY SERVICES
ADVANTIA HEALTH
05.2024 - Current
- Spearhead enterprise-level initiatives such as operating model redesigns, technology transformations, and organizational restructures to enhance efficiency, agility, and volume.
- Provide executive oversight of complex, cross-functional projects and initiatives, ensuring timely delivery, stakeholder alignment, and measurable business outcomes.
- Lead the planning and rollout of new service lines (increasing revenue by 2%), markets, and business models, ensuring alignment with organizational capabilities, regulatory considerations, and market demand.
- Drive the design and implementation of standardized, scalable processes across clinical and non-clinical operations, leveraging performance improvement methodologies and automation where appropriate.
- Design and implement systems and dashboards to track team performance and care quality within Power BI.
- Serve as a key strategic advisor to the CEO and executive leadership, shaping and executing initiatives that drive enterprise growth, operational scale, and lasting value creation.
- Identify and drive high-impact strategic opportunities, including mergers and acquisitions, partnerships, and affiliations; oversee due diligence, integration planning, and execution.
- Lead the development and execution of corporate strategy, including business planning, financial modeling, market assessments, and scenario analysis to inform investment and growth decisions.
- Support ongoing business development efforts by assessing new market opportunities, conducting competitive and financial analyses, and developing go-to-market strategies.
- Partner with analytics teams to generate insights that inform executive decision-making, performance tracking, and strategic planning.
SENIOR PERFORMANCE & ACCOUNT MANAGER
UNIFIED WOMEN'S HEALTHCARE
08.2022 - 05.2024
- Implemented and monitored performance metrics and KPI's to measure success and mitigate risks across the Mid Atlantic.
- Identified opportunities for expansion (acquired 3 additional practices and merged 2), process improvement, and innovation within the network's care centers as it related to operations, strategic initiatives, and ancillary services.
- Transformed underperforming care centers by implementing strategic turnaround plans focused on cost reduction, revenue generation, and talent development.
- Accountable for market P&L, ensuring achievement of revenue, EBITDA, and KPI benchmarks.
- Lead the execution of strategic initiatives, ensuring they are effectively communicated and executed across all care center locations.
- Collaborated with senior executive leadership team and cross functional department leads, was key for strategic alignment across the network. With focus on improving patient satisfaction and implementing innovative ancillary services and additional programs, maintaining growth and efficiency was a key focus.
- Evaluated operational workflows to enhance performance standards. Increased provider satisfaction by building strong relationships and addressing their needs promptly.
GENERAL MANAGER
CLEAR CHOICE DENTAL IMPLANTS
04.2021 - 06.2022
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately, and overall revenue performance and staff effectiveness.
- Reviewed key performance indicators related to sales and collections. Increased revenue collections by 6% over an 8-month period.
- Fostered relationships with physician partners to align with strategic objectives.
- Collaborated with the Clinical Affairs Department to support clinical training programs and mentoring for clinical staff to ensure the clinical staff meet the technical requirements of their roles.
- Implemented best practices for inventory control and financial management. ·
- Worked with the physicians to explain financial results of the their care centers, discrepancies to targets and influence additional cost management measures.
HEAD OF OPERATIONS
BLUEROCK CARE
08.2020 - 04.2021
- Developed and managed operating budgets, monitoring financial performance and and implementing cost-saving initiatives that maintain quality of care in a startup organization (ended Q4 with 3% reduction in cost).
- Maximized efficiency through process analysis and cross-functional collaboration.
- Developed and implemented operational strategies in collaboration with the CEO and CMO.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Established strategic goals to enhance operational efficiency and productivity, and monitored daily operations, ensuring compliance and effective human resources management.
ADMINISTRATIVE PRACTICE DIRECTOR
LEXINGTON PLASTIC SURGEONS
06.2018 - 08.2020
- Oversaw day-to-day operations of the practice and ambulatory surgery center. Reduced cost by 12% through new supply management process.
- Lead and managed a multidisciplinary care team, ranging from sales consultants to associate physicians.
- Hire, onboard, and develop high-performing care team talent.
- Evaluated administrative processes regularly to identify opportunities for improvement, implementing necessary changes for increased efficiency.
- Managed budgeting, billing, and staff HR policies in DC Metro locations.
- Collaborated with department heads to establish budget goals and monitor spending, successfully reducing expenses within the organization.
- Presented detailed reports and analysis on practice operations for senior management review, providing valuable insights into areas for potential growth and improvement strategies.
- Developed a comprehensive employee training program to ensure a thorough understanding of company policies and procedures.
- Ensured compliance with AAAHC, HIPAA, and OSHA regulations within clinic and the ambulatory surgery center.
BUSINESS MANAGER
CHARLOTTE TILBURY
11.2017 - 06.2018
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations and devised a business plan monthly to maximize organization revenue..
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed scheduling and execution of events at assigned locations (facilitating 2 key events that contributed to the 115% increase in revenue from the previous year).
ASSISTANT BUSINESS MANAGER
M.A.C. COSMETICS
02.2015 - 11.2017
- Assisted in devising a monthly business plan to maximize store revenue and exceed corporate goals.
- Designed a modern employee recognition program which boosted productivity and improved morale (contributing to #1 collections ranking in the Mid-Atlantic out of 12 locations).
- Contributed to successful project execution through effective coordination between departments involved in shared initiative
- Evaluated artist performances and submitted reports to management.
- Improved client satisfaction rates through prompt resolution of concerns and proactive relationship management.
FRONT LINE MANAGER
CAPITAL ONE
12.2014 - 07.2015
- Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly to meet corporate goals.
- Conducted performance reviews for team members, identifying strengths, areas for improvement, and opportunities for growth within the company (retaining 100% of the employees from the year prior).
- Fostered strong relationships with internal stakeholders and vendors.
- Developed and implemented strategies to improve customer service and increase sales.
- Assisted in the implementation of policies and new systems.
Education
Bachelor of Science - BIOLOGY
UNIVERSITY OF MARYLAND AT COLLEGE PARK
College ParkSkills
- Project Management
- Strategic Leadership
- Financial Analysis & Management
- Data Analysis
- Business Acumen
- Process Improvement
- Risk Analysis
- Problem Solving
Certification
- Lean Six Sigma Green Belt
- Certified Professional Compliance Officer
- Project Management Professional
- Certified Scrum Master (In progress)
Timeline
DIRECTOR OF STRATEGY & ANCILLARY SERVICES
ADVANTIA HEALTH
05.2024 - Current
SENIOR PERFORMANCE & ACCOUNT MANAGER
UNIFIED WOMEN'S HEALTHCARE
08.2022 - 05.2024
GENERAL MANAGER
CLEAR CHOICE DENTAL IMPLANTS
04.2021 - 06.2022
HEAD OF OPERATIONS
BLUEROCK CARE
08.2020 - 04.2021
ADMINISTRATIVE PRACTICE DIRECTOR
LEXINGTON PLASTIC SURGEONS
06.2018 - 08.2020
BUSINESS MANAGER
CHARLOTTE TILBURY
11.2017 - 06.2018
ASSISTANT BUSINESS MANAGER
M.A.C. COSMETICS
02.2015 - 11.2017
FRONT LINE MANAGER
CAPITAL ONE
12.2014 - 07.2015
Bachelor of Science - BIOLOGY
UNIVERSITY OF MARYLAND AT COLLEGE PARK
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