Summary
Overview
Work History
Education
Skills
Awards
References
Employment Status
Personal Information
References
Timeline
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Lawrence Adams III

Summary

Dedicated and adaptable professional seeking a challenging full-time opportunity as a Front Desk Concierge to leverage strong organizational and communication skills in a dynamic work environment. Results-driven individual with a background in customer service, eager to apply problem-solving abilities, and keen attention to detail to enhance team productivity. Motivated and enthusiastic job seeker with a commitment to continuous learning and personal growth, ready to contribute effectively in a collaborative setting. Resourceful and proactive individual aiming to utilize transferable skills in a new role, demonstrating a strong work ethic, and a willingness to take on challenges.

Overview

10
10
years of professional experience

Work History

Front Desk Concierge

Compass Concierge Service
Washington, DC
05.2024 - 12.2024
  • Provide excellent customer service by resolving inquiries and complaints promptly and professionally.
  • Managed a high volume of inbound calls while maintaining high levels of customer satisfaction.
  • Responded to customer emails and chats, providing timely and accurate information to address their needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored the lobby area to ensure a clean environment that was conducive to business operations.
  • Answered telephone calls in a professional manner and directed calls to appropriate personnel.
  • Provided concierge services such as restaurant reservations, transportation arrangements, ticket purchases.
  • Explained how the TV remote, heating and cooling, WiFi access, and locks worked to guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Processed payments using point of sale systems including cash handling and credit card processing.
  • Resolved guest complaints by providing timely customer service solutions.
  • Provided concierge services, such as making dinner reservations, or recommending activities for tours.
  • Coordinated reservations for transportation services such as taxis, limousines and shuttles.
  • Responded promptly to emergency situations in order to maintain a safe environment for guests.
  • Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
  • Conducted regular inspections of public areas within the premises in order to identify potential maintenance issues.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Conducted regular inspections of public areas within the premises in order to identify potential maintenance issues.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Cabe TV Internet Installer

Communications Unlimited Inc.
Lanham, MD
10.2023 - 05.2024
  • Assisted customers in selecting the best available services and packages according to their needs.
  • Identified areas where improvements can be made in order to increase efficiency.
  • Installed, set up devices, and system components.
  • Laid out cabling plans and ran through buildings to the desired locations.
  • Created detailed reports documenting installation processes, configuration settings and other relevant information about each job completed.
  • Assessed customer needs accurately before proposing solutions or packages that meet those requirements.
  • Monitored overall system performance after installation was complete to detect any potential problems early on.
  • Installed and tested equipment such as routers, modems, switches and cables to establish internet connectivity.
  • Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
  • Set up modems and other hardware with necessary cables.
  • Configured customer networks with the appropriate settings for optimal performance.
  • Performed quality assurance checks on installed hardware to ensure proper functioning of network components.
  • Resolved customer complaints promptly by troubleshooting any underlying issues that may be causing problems with their internet service.
  • Identified opportunities for cost savings by recommending more efficient methods of work or alternative materials where appropriate.
  • Pulled lines to proper tension for safety and durability of installation work.
  • Troubleshooted technical issues related to internet installation, including connection problems and latency issues.
  • Provided guidance and instruction on how customers can get the most out of their newly installed systems.
  • Developed strategies for improving wireless coverage in areas with low signal strength or unreliable connections.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Interstate Motor Coach and School Bus Driver

Academy Express Motor Coach
Capitol Heights, MD
08.2018 - 10.2023
  • Adhered to traffic laws, speed limits, and company policies while driving the motor coach.
  • Provided professional customer service by answering questions and providing information about destinations.
  • Assisted in loading and unloading luggage from the motor coach while adhering to all safety regulations.
  • Reported delays or accidents.
  • Administered basic first aid treatment in case of an emergency situation on board the bus.
  • Parked vehicles at loading areas to board passengers.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Managed time efficiently to avoid delays or missed stops along a route.
  • Verified tickets prior to boarding passengers onto the bus in order to prevent unauthorized access.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Ensured passengers were safely on board prior to departure, monitored passenger behavior during the trip, and provided assistance as needed.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Communicated courteously with passengers when boarding or disembarking from the motor coach or during rest stops along a route.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Provided directions and instructions to passengers during layovers or transfers between buses, trains, planes.
  • Helped elderly and disabled passengers board and exit bus.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Maintained cleanliness of interior and exterior of motor coaches including stocking supplies such as napkins, cups, blankets, pillows.
  • Conducted pre-trip inspections of assigned vehicles to ensure safe operation according to Department of Transportation regulations.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Inspected emergency equipment regularly such as fire extinguishers and first aid kits for proper functioning condition.
  • Responsible for ensuring that all required documents such as driver's license, medical certificate. were up-to-date and valid at all times.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Handled passenger emergencies or disruptions.

State Dept Shuttle Bus Driver

DC Tours & Transportation
Bladensburg, MD
07.2015 - 08.2018
  • Assisted passengers with boarding and disembarking the shuttle bus safely.
  • Provided assistance with wheelchair loading and unloading when requested by passengers.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Helped elderly and disabled passengers board and exit bus.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Answered questions about routes, destinations, schedules, stops, transfers. from passengers in a friendly manner.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Deescalated verbal altercations and fights between passengers.
  • Continuously monitored external environment for potential hazards such as pedestrians or animals crossing roads while driving.
  • Reported any mechanical issues or maintenance needs to supervisor immediately.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.

Motor Coach and School Bus Driver

Badger Motor Coaches / School Buses
Madison, WI
09.2014 - 08.2015
  • Reported delays or accidents.
  • Parked vehicles at loading areas to board passengers.
  • Assisted in loading and unloading luggage from the motor coach while adhering to all safety regulations.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Provided professional customer service by answering questions and providing information about destinations.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Announced stops to passengers.
  • Reported any mechanical problems with the bus immediately for repairs or replacement if necessary.

Education

National Work Readiness Certification - Communication, Active Listening, Problem Solving, Decision Making, Situational Judgment, Reading comprehension

Urban League of Greater Madison
Madison, WI
01-2015

High School Diploma -

Madison West High School
Madison

IMPACTTEK IT Training and Testing -

Computer Training School
Fairfax, Virginia

Walt Disney Customer Service Academy -

sponsored by the Urban League of Greater Madison
Wisconsin

Skills

  • Customer service
  • Safety Conscious
  • Attention to detail
  • Team player
  • Customer relationship building
  • Active listening
  • Concierge services
  • Payment processing
  • Time management
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Inbound call management
  • Email correspondence

Awards

Safe Driver Award Recipient, Academy Express, Present

References

Available upon request.

Employment Status

Unemployed

Personal Information

Citizenship: United States Citizen

References

References available upon request.

Timeline

Front Desk Concierge

Compass Concierge Service
05.2024 - 12.2024

Cabe TV Internet Installer

Communications Unlimited Inc.
10.2023 - 05.2024

Interstate Motor Coach and School Bus Driver

Academy Express Motor Coach
08.2018 - 10.2023

State Dept Shuttle Bus Driver

DC Tours & Transportation
07.2015 - 08.2018

Motor Coach and School Bus Driver

Badger Motor Coaches / School Buses
09.2014 - 08.2015

National Work Readiness Certification - Communication, Active Listening, Problem Solving, Decision Making, Situational Judgment, Reading comprehension

Urban League of Greater Madison

High School Diploma -

Madison West High School

IMPACTTEK IT Training and Testing -

Computer Training School

Walt Disney Customer Service Academy -

sponsored by the Urban League of Greater Madison

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Lawrence Adams III