Theresa Alexander
Chandler,OK
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Cimarron Casino Enterprises
12.2013 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
Waitress
Vallartas Mexican Restaurant
08.2013 - 12.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Representative
AAA Auto Club Group
05.2012 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma - General Studies
Canyon Rose Academy
Tucson, AZ05.2005
Skills
- Customer service focus
- Team leadership
- Employee engagement
- Process improvement
- Organizational skills
- Scheduling proficiency
- Project management
- Conflict resolution
- Delegation capabilities
- Adaptability and flexibility
- Effective communication
- Training and Mentoring
- Emergency Response
- Decision-Making
- Documentation and Reporting
Timeline
Manager on Duty
Cimarron Casino Enterprises
12.2013 - Current
Waitress
Vallartas Mexican Restaurant
08.2013 - 12.2013
Customer Service Representative
AAA Auto Club Group
05.2012 - 06.2013
High School Diploma - General Studies
Canyon Rose Academy
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