Hi, I’m
LAWRENCE ANDERSON
Akron,Ohio
Summary
Ambitious IT Professional consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue. Tech-savvy professional with advanced training and experience in Database Management. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
7
years of professional experience
9
years of post-secondary education
Work History
Academy Of Future ScholarsAkron, OH
Web Developer
07.2023 - Current
Job overview
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Analyzed user feedbacks and implemented changes accordingly.
- Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.
DRB Systems
Project Coordinator
01.2022 - Current
Job overview
- Managing multiple projects on a large scale and ensuring that from start to finish projects are completed with the customer.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Established and maintained quality performance metrics to meet objectives.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
DRB Systems
Tech Support L4 Representative
04.2017 - 04.2022
Job overview
- Create and update operations manuals containing all the details of work to be performed for each client
- Assisted customers with order placement, returns, exchanges, and refunds.
- Notified clients of payment discrepancies through notices.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Processed customer orders and collected payment information.
- Conducted outreach calls, promoting brand and encouraging purchases.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Portage Lakes Career Center
Certificate: Programming and Software Development
05.2015
The University Of Akron
Bachelor of Science from Computer Informational Systems - Programming
2015 - 2024 (9 years)
Skills
- Microsoft Office
- Customer Service
- Database Management
- Strategic & Planning Skills
- Relationship Building
- Communication Skills
- Multi-tasking Skills
- Management Skills
- Problem Solving
- Time Management
- Self-Motivated
- Mastery of Microsoft Office programs Adaptable, Assertive attentive leader, Critical thinker, Eager to learn
- Maintained company data records in compliance with rules and regulations
- Escalations, complex cases, and have a mastery of Site watch systems and how to fix complex situations
- Google product knowledge & experience Experience independently responding to and resolving support calls quickly
- Ability to quickly grasp, understand and use new technologies Creative problem-solving skills and good customer follow up skills Some knowledge about software development methodologies
- Strong interpersonal skills and the ability to work in a team environment
- Notified appropriate departments of product and service failure complaints Researched and resolved problems
- High proficiency with a variety of computer software and hardware components
- Strong organizational and management skills Excellent interpersonal and communication skills
- Assist in workforce management to ensure satisfaction of work unit objectives
- Maintained and updated all information Documented all work activity in appropriate databases
- Language known C, HTML, SQL, Java, Python, Visual Basic
- Website Optimization
- Software Testing
- Technical Analysis
- Hardware Diagnostics
- User Support
- Systems Analysis
- Data Recovery
- System Monitoring
- Business Intelligence
- Software Development
- Customer Support
- Database Design
- Data Migration
- Operating Systems
- Hardware Installation
- Application Installations
- Debugging
- Inventory Control Systems
- Incident Management
Languages
English
Full Professional
Accomplishments
- · Language known C++, HTML, SQL, Java, Python, Visual Basic.
- PIE Award Winner
References
References available upon request.
Timeline
Web Developer
Academy Of Future Scholars
07.2023 - Current
Project Coordinator
DRB Systems
01.2022 - Current
Tech Support L4 Representative
DRB Systems
04.2017 - 04.2022
The University Of Akron
Bachelor of Science from Computer Informational Systems - Programming
2015 - 2024 (9 years)
Portage Lakes Career Center
Certificate: Programming and Software Development
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