Lawrence Baker
Findlay
Summary
Dynamic leader with a proven track record, excelling in analytical problem-solving and relationship management. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Expert in project leadership and team development, adept at driving revenue growth and implementing best practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant
Measure Rite LLC / Installation Services
06.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients and partners, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Owner
Measure Rite LLC
06.2017 - Current
- Managed day-to-day business operations.
- Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Installed various types of flooring materials, including hardwood, laminate, tile, and vinyl plank for diverse clientele.
Flooring Sales Specialist
Lowes Home Improvment
02.2012 - 06.2017
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
Education
GED -
Cajon High School
San Bernardino, CASkills
- Analytical Problem-Solving
- Attention to detail
- Team leadership & development
- Relationship Management
- Strong Ethical Standards
- Customer Interaction Management
- Project leadership
- Best practices implementation
Certification
- Schluter Systems Workshop Completion Certificate – Schluter Systems.
- EPA Lead Renovator Certificate
Timeline
Consultant
Measure Rite LLC / Installation Services
06.2017 - Current
Owner
Measure Rite LLC
06.2017 - Current
Flooring Sales Specialist
Lowes Home Improvment
02.2012 - 06.2017
- Schluter Systems Workshop Completion Certificate – Schluter Systems.
- EPA Lead Renovator Certificate
GED -
Cajon High School
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