Lawrence Begay
Gallup,NM
Summary
Utilize my skills to work with other team members to improve customer service.
Experienced systems administrator/programming/database/desktop support.
Challenging career and growth environment, which will provide opportunities for growth and advancement.
Overview
28
28
years of professional experience
Work History
IT Specialist-Server Administration.
Indian Health Service
09.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end-users.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Configure user access rights and security settings.
- Create folders and groups in accordance with IHS security requirements as requested on Help Desk tickets or supervisor requests.
- Ensure compliance with IHS security policies and procedures.
- Assist with the management, maintenance, and support of server hardware and their client applications.
- Troubleshoot nurse call lights..
- Reset GLAR printers via AIX.
- Set up scan folders on the device and on the NAS server.
- Modify contract nurse’s door access via C‐Cure application.
- Modified login scripts & folder permission access.
- Perform updates to all on premise servers on updates Tuesday.
IT Analyst (Systems Administrator)
Navajo Housing Authority
09.2008 - Current
- Serve as a technical expert in system administration for complex operating systems
- Managed the day-to-day operations of the virtual host servers by system performance, configuration, service agreements, and system backups
- Install and configure a backup appliance server to support the backups of all company data
- Successfully restored VMs from a backup copy
- Successfully upgraded all virtual servers to the latest version of Windows Server 2016
- Installed several hotfixes and patches on Windows servers to eliminate vulnerabilities
- Work with vendors to assist with support activities
- Perform troubleshooting as required
- Lead problem-solving efforts involving outside vendors and other support personnel and/or organizations
- Managed user's domain accounts using Active Directory 2016 to create new domain accounts, set up new email accounts and third-party software access to systems
- Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts
- Created clones from existing VMs (both live and powered off)
- Developed several VMs from templates and customized their configurations as needed
- Established guidelines and methods for the installation and management of the host computer operating systems and other components
- Developed procedures to maintain security and protect systems from unauthorized use
- Developed procedures and documentation for backup and restoration of host operating systems and host-based applications
- Managed company data center and host systems, which included hardware, software, and equipment such as air-conditioning systems, and UPS battery power systems
- Coordinate with vendors and with company personnel to facilitate purchases
- Provide remote desktop support with customers/departments using VPN software and tools
- Provide workstation installation and setup
- Set up network and local printers
- Provide training to the IT technical support team and company employees
- Serve as the Acting IT Manager; provide direct supervision, communicate clear expectations, and provide constructive feedback
- Assisted IT staff in resolving complex technical problems and worked with customers to ensure solutions are satisfactory
- Develop SOPs for systems and application implementation plans
- Train technical staff in how to use new software and hardware developed and/or acquired
- Continue working relationships with other supervisors within the organization, collaborating on customer needs or expanding users for existing technologies to increase functionality or efficiency
- Represented the IT department at high-level and departmental meetings to update or inform customers about IT activities
Programmer Analyst
Navajo Housing Authority
07.2002 - 09.2008
- Write, update, and maintain computer programs or software to handle specific jobs, such as tracking client activity, and storing or retrieving data from databases
- Design application enhancements, user interfaces (GUI) and update software functions
- Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions were correct
- Consult with department managers, end-users and technical personnel to clarify program intent, identify problems, and suggest changes
- Consult with and assist with computer operators and technical personnel to define and resolve problems in running computer programs
- Perform or direct revision, repair of existing programs to increase operating efficiency or adapt to new reporting requirements
- Write or contribute to instructions or manuals to guide end-users
- Install, configure and upgraded host server operating systems and software
- Install, assemble and configure workstations, monitors, and peripherals such as printers (local/network), desktop scanners and related hardware
Administrative Service Officer/Planner (Housing Mgmt. Division)
Navajo Housing Authority
07.2000 - 07.2002
- Worked with company departments to implement a new client housing management software for the Housing Division
- Write, design, and implemented electronic forms to eliminate the excessive paperwork and time required to process new client housing applications
- Assisted and trained all remote office personnel on the new client housing software modules
- Designed, developed, and programmed a software application to automate all housing forms using Visual Basic programming language
- Information was stored on a relational database
- Assist the Information Technology department with the setup and installation of software and computer hardware
- Provide data management and technical support to all housing offices throughout the organization
- Provide a considerable amount of technical assistance and training to staff on all software applications, third-party systems and computer hardware and peripherals
Data Entry Clerk III
Division of Behavioral Health
07.2000 - 07.2002
- Developed, implemented and maintained a client database to track demographics
- Perform daily on-line downloads of client demographics and services billed
- Perform outcome analysis on demographics and services
- Provide technical assistance to staff including interpretation of specifications on peripherals
- Assist with network cabling and installation of network cards and adapters
- Perform other related duties as assigned or requested
Computer Lab Instructional Technician
TVI Community College
07.2000 - 07.2002
- Provide substitute classroom instruction on software applications as well as programming languages such as C, COBOL, and Visual Basic 3.0
- Assist and tutor students on software applications and programming languages
- Assist with network cabling and installation of network cards
- Install and maintain software applications
- Provide training and supervision of college work-study employees during evening and weekend hours on computer systems and software applications
- Developed and programmed a tutorial for new college work-study employees on lab policy, hours of operation, phone numbers, etc
- Perform other related duties as assigned or requested
Administrative Service Officer/Planner (Executive Branch)
Navajo Housing Authority
11.1999 - 07.2000
- Perform data analysis for department goals and objectives within the organization
- Developed and compiled data information packets for outside entities
- Developed and prepared presentations
- Developed department resolutions
- Assist other divisions with presentations and data analysis
- Provide some technical support on software applications
Statistical Data Analyst
Children & Families Advocacy Corp.
04.1997 - 10.1999
- Developed, implemented, and maintained a client database to track demographics, treatment assessments, utilization review of services, third-party billing, and reimbursement
- Extract information for review, complex reports and perform outcome analysis on data
- Developed, implemented, and maintained a timesheet database to automate the employee timesheet
- Developed, implemented, and maintained an inventory database to track all office equipment using serial numbers
- Illustrated the flow of information of the databases with steps and procedures using Visio Pro 5.0 and MS PowerPoint
- Standardized and automated clinical, case management, and business forms
- The user interface was developed using Visual Basic 5.0 as the front end and MS Word as the back end (template file)
- Menus, Dialog Boxes, and Command Buttons were extensively used
- Created a contacts database to track contacts
- MS Access 97 was used as the back end while Visual Basic 5.0 was used as the front-end
- Menus, Dialog Boxes, and Command Buttons were extensively used
- Assisted, developed, and implemented budgets
- Assisted and the implementation of RFPs
- Prepare presentations on the administrative and clinical data according to the reporting requirements of Medicaid and the state of New Mexico
- Provide data management and technical support to administrative staff and project offices throughout the Navajo Nation
- Provide a considerable amount of technical assistance and training to staff on software applications, computer systems, and peripherals
- Developed and designed company flyers, brochures, and business cards using software
- Install, maintain, and upgrade software
- Troubleshoot and repair minor hardware problems such as hard and floppy drive failures
- Perform other programming and analysis as assigned or requested
- Provide supervision to Data Entry Clerk
- Setup and installation with Zip Drives and Scanners
- Consistently monitor computer systems for improvement of the flow of information
Education
AAS - Cyber-Security
CNM
03.2025
NON-DEGREE - Computer Networking
GALLUP-UNM BRANCH
01.2003
NON-DEGREE - Business Computer Programming
TVI COMMUNITY COLLEGE
01.1993
Skills
- Installation/Configuration of Windows Server 2016, 2019 & 2022
- Installation/Configuration of Windows 10 & 11 Pro/Enterprise Ed
- Management of Microsoft Active Directory 2012/2016/ 2022 services
- Microsoft Exchange 2016
- VPN Configuration software (Cisco, Dell SonicWall, FortiClient)
- Management of Barracuda Spam Email Firewall, Email Archiver, and web Filter servers
- Installation/Setup of Microsoft Office 2013/2016/2019/365 product suite
- Database/Reports Programming (Crystal Reports, Jet Reports)
- Workstation/Laptop Installation/Configuration
- Open-source tools (Putty, Advanced IP Scanner, Rufus, etc)
- Mobile Support (iPhone, Android)
- User-end training & support
- Procurement of hardware & software
- Microsoft O365 Administrator & Assignment of end-user Licenses & Apps
- Management of End-User Software Licensing & Subscription
Timeline
IT Specialist-Server Administration.
Indian Health Service
09.2024 - Current
IT Analyst (Systems Administrator)
Navajo Housing Authority
09.2008 - Current
Programmer Analyst
Navajo Housing Authority
07.2002 - 09.2008
Administrative Service Officer/Planner (Housing Mgmt. Division)
Navajo Housing Authority
07.2000 - 07.2002
Data Entry Clerk III
Division of Behavioral Health
07.2000 - 07.2002
Computer Lab Instructional Technician
TVI Community College
07.2000 - 07.2002
Administrative Service Officer/Planner (Executive Branch)
Navajo Housing Authority
11.1999 - 07.2000
Statistical Data Analyst
Children & Families Advocacy Corp.
04.1997 - 10.1999
NON-DEGREE - Computer Networking
GALLUP-UNM BRANCH
NON-DEGREE - Business Computer Programming
TVI COMMUNITY COLLEGE
AAS - Cyber-Security
CNM
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