Summary
Overview
Work History
Education
Skills
Timeline
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Lawrence Bell

Schenectady,NY

Summary

Diligent and results-driven store manager with 10+ years of experience driving sales growth, improving customer satisfaction, and optimizing store operations. Proven track record of increasing revenue, reducing costs, and enhancing employee engagement. Skilled in inventory management, marketing campaigns, and team leadership. Proficient in using data analytics tools to inform business decisions and leveraging technology to improve customer experience.

Overview

15
15
years of professional experience

Work History

Store Manager

Family Dollar
03.2023 - Current
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
  • Analyzed sales data and market trends to identify opportunities for product assortment optimization
  • Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
  • Implemented cost-saving measures that resulted in an XX% reduction in operational expenses
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
  • Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
  • Implemented customer service initiatives that improved overall satisfaction ratings by XX%
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
  • Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
  • Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
  • Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX% increase in monthly revenue
  • Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
  • Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
  • Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
  • Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
  • Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
  • Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
  • Coordinated with corporate headquarters on product assortment decisions based on local market demands
  • Implemented employee recognition programs that boosted morale and increased employee retention by XX%
  • Collaborated with cross-functional teams to execute successful store promotions and events
  • Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
  • Utilized data analytics tools to identify trends in customer behavior and adjust marketing strategies accordingly
  • Increased overall sales revenue by XX% through targeted promotional campaigns and upselling techniques
  • Developed staffing schedules that optimized labor costs while ensuring adequate coverage during peak hours
  • Spearheaded the implementation of a new POS system which improved transaction processing time by XX%
  • Negotiated favorable lease terms for store locations resulting in significant cost savings over multiple years
  • Mentored team members to develop their skills and advance within the company resulting in an XX% increase in internal promotions

Inbound Sales Representative

Spectrum
09.2022 - Current
  • Take orders from customers and selling products
  • Handled a high volume of inbound customer calls, averaging XX calls per day
  • Provided exceptional customer service by addressing inquiries, resolving issues, and providing accurate information
  • Demonstrated strong product knowledge to effectively answer questions and provide recommendations to customers
  • Maintained a high level of professionalism and courtesy during all interactions with customers
  • Utilized CRM software to accurately document customer interactions and update account information
  • Achieved an average call resolution rate of XX%, exceeding departmental targets
  • Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
  • Assisted in training new team members on company policies, procedures, and systems
  • Consistently met or exceeded individual performance metrics including call quality, adherence to schedule, and customer satisfaction ratings

Inventory Specialist

WIS International
07.2022 - Current
  • Managed and maintained accurate inventory records for a high-volume retail store
  • Conducted regular audits to identify discrepancies and implement corrective measures
  • Implemented an efficient system for receiving, organizing, and shelving new merchandise
  • Collaborated with the purchasing department to ensure optimal stock levels based on sales trends
  • Developed and implemented inventory control procedures to minimize loss and maximize efficiency
  • Utilized inventory management software to track product movement, monitor stock levels, and generate reports
  • Coordinated with vendors to resolve any issues related to shipments or damaged goods
  • Performed regular cycle counts to verify physical inventory matches system records
  • Assisted in the preparation of purchase orders based on demand forecasts and sales data analysis
  • Trained new employees on proper inventory handling procedures and company policies

Package Handler

UPS
03.2022 - 07.2022
  • Load and unload packages from trucks

Overnight Stocker

Walmart
05.2021 - 02.2022
  • Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
  • Maintained accurate records of incoming and outgoing merchandise, utilizing inventory management systems to track stock levels
  • Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
  • Implemented a systematic approach to organizing stockroom, optimizing space utilization and improving overall efficiency
  • Performed regular quality checks on products to ensure freshness, proper labeling, and compliance with safety standards
  • Assisted customers in locating items within the store, providing friendly and knowledgeable service
  • Operated forklifts or other machinery as needed to transport heavy or bulky items throughout the store
  • Followed established safety protocols while handling hazardous materials or operating equipment
  • Communicated effectively with supervisors regarding any issues or concerns related to stocking activities or product availability
  • Contributed to maintaining a clean and organized sales floor by promptly returning misplaced items back to their designated areas

Store Manager

Dunkin' Donuts
09.2009 - 05.2021
  • Managed daily operations of Dunkin Donuts store, including overseeing staff scheduling, inventory management, and customer service
  • Implemented new training program for employees to ensure consistent quality and efficiency in food preparation and customer service
  • Achieved XX% increase in sales by implementing effective marketing strategies and promotions
  • Maintained high standards of cleanliness and sanitation throughout the store, ensuring compliance with health regulations
  • Developed strong relationships with suppliers to negotiate favorable pricing terms and maintain adequate inventory levels
  • Led a team of XX employees, providing guidance, coaching, and performance evaluations to drive productivity and employee satisfaction
  • Created weekly schedules based on projected sales volume to optimize staffing levels while controlling labor costs
  • Monitored financial performance indicators such as revenue, expenses, and profit margins to identify areas for improvement
  • Implemented cost-saving measures such as waste reduction initiatives and energy-efficient practices to improve profitability
  • Collaborated with corporate headquarters on new product launches, ensuring successful implementation at the store level

Education

Associate's degree - Business Administration

Schenectady county community College
Schenectady, NY
06.2001

Skills

  • Load & Unload
  • Shift Management
  • Food Preparation
  • Upselling
  • Packaging
  • Inventory Control
  • Inside Sales
  • POS
  • Shipping & Receiving
  • Negotiation
  • Order Picking
  • Coffee Experience
  • Warehouse Experience
  • Computer Operation
  • Cash Handling
  • Barista Experience

Timeline

Store Manager

Family Dollar
03.2023 - Current

Inbound Sales Representative

Spectrum
09.2022 - Current

Inventory Specialist

WIS International
07.2022 - Current

Package Handler

UPS
03.2022 - 07.2022

Overnight Stocker

Walmart
05.2021 - 02.2022

Store Manager

Dunkin' Donuts
09.2009 - 05.2021

Associate's degree - Business Administration

Schenectady county community College

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Lawrence Bell