Lawrence Bernal

Started in 2000 as a Customer Service Representative ,daily duties include taking customers orders and coordinating delivery on stock items with the warehouse supervisor, coordinate with vendors on non-stock items to ship direct to the customer or come in house for our truck delivery. Moved to warehouse supervisor in 2005 ,my job duties included overseeing the daily shipping and receiving, inventory control, logistics for out of state shipping. Worked outside sales for about a year then came back in the office as a senior inside sales rep in 2011 , promoted to Operations Manager in 2014,

Daily responsibilities included managing our customer service/inside sales team, oversee

our warehouse staff to make sure product was shipped and received in a timely manner,

Also did credit , return authorizations, inventory control.

Retired July 31, 2017

De La Rosa is a manufacturer of concrete mixer barrels and sheet metal parts, also a distributor of electronic and concrete mixer parts. My contribution to the company was

Outside Sales , Territory covered the state of California, parts of Arizona and Nevada.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.