Lawrence Boatwright
The Bronx
Summary
Motivated and adaptable professional with hands-on experience in customer service, retail operations, logistics, and telecommunications. Skilled in team leadership, conflict resolution, inventory control, and sales strategy. Strong communication and organizational skills with a proven ability to meet targets and deliver quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
DSP Driver
Amazon
Bronx
01.2024 - Current
- Safely operate delivery vehicle to transport packages to residential and commercial addresses.
- Ensure timely and accurate deliveries while maintaining a high standard of customer service.
- Follow strict delivery protocols and complete route logs, inspections, and customer interactions professionally.
- Demonstrate reliability, strong time management, and attention to detail in a high-volume delivery environment.
- Operated material handling equipment to transport packages efficiently.
- Monitored inventory levels and reported discrepancies to management.
Warehouse Associate / Team Lead
Amazon
Bronx
01.2022 - 01.2024
- Led daily warehouse operations including package sorting, shipment prep, and workflow coordination.
- Trained and mentored new associates, ensuring compliance with safety protocols and productivity standards.
- Consistently exceeded efficiency and accuracy goals in a high-volume environment.
- Supervised team operations to ensure efficient workflow and safety compliance.
- Trained new associates on standard operating procedures and safety protocols.
Barista/ Team Member
Starbucks
Bronx
01.2019 - 01.2022
- Directed store operations including inventory control, employee scheduling, and customer service delivery.
- Trained and supervised baristas and new hires, improving team productivity and customer satisfaction.
- Resolved customer concerns promptly and professionally, maintaining brand reputation.
- Prepared a variety of coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of workstations and service areas.
- Provided exceptional customer service by engaging with patrons and taking orders.
- Trained new staff on drink preparation techniques and customer interaction standards.
Sales Representative
Verizon
Bronx
01.2018 - 01.2019
- Delivered personalized product recommendations and technical support to customers.
- Met and exceeded monthly sales quotas through solution-based selling.
- Built strong client relationships, contributing to repeat business and customer loyalty.
Education
High School Diploma -
Phillips Institute
Bronx, NY01.2020
Skills
- Customer Service & Sales
- Team Leadership & Training
- Inventory & Workflow Management
- Route Navigation & Delivery Accuracy
- Conflict Resolution
- Money Handling & Cash Operations
- Route optimization
- Customer service
- Workflow coordination
- Time management
- Team leadership
- Relationship building
Timeline
DSP Driver
Amazon
01.2024 - Current
Warehouse Associate / Team Lead
Amazon
01.2022 - 01.2024
Barista/ Team Member
Starbucks
01.2019 - 01.2022
Sales Representative
Verizon
01.2018 - 01.2019
High School Diploma -
Phillips Institute