Lawrence Brewington
Schenectady,NY
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Very goal-oriented and committed to exceptional results.
Overview
11
11
years of professional experience
Work History
Auto Detailer
C.A.S.
Watervliet, NY
04.2022 - Current
- Washed vehicle exterior using cleaning solution, cloths, and brushes.
- Vacuumed, shampooed, and steam-cleaned interiors of vehicles to remove dirt and debris.
- Maintained supply inventories and monitored cleaning equipment and machinery for proper operation and maintenance.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with training and mentoring new team members.
Cashier
Rivers Casino
Schenectady, NY
08.2019 - 03.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Built and maintained positive working relationships with co-workers.
Customer Service Representative
Maximus Call Center
Albany, NY
06.2015 - 08.2019
- Responded to general inquiries from staff and clients via telephone, mail and email.
- Recorded customer interactions and complaints within customer relationship management system.
- Determined charges for services requested, collected deposits and payments, and arranged for billing.
- Followed established protocol for logging customer data into computer system accurately and completely.
- Maintained comprehensive knowledge of company's products, services, policies, procedures, and pricing plans.
- Utilized problem-solving techniques to handle difficult situations with customers professionally.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
No Degree - Cyber Securtiy
DeVry University
Illinois City, ILHigh School Diploma - undefined
Schenectady High School
Schenectady01-2008
Skills
Automotive detailing
High-pressure washing
Interior detailing proficiency
Engine bay detailing
Great customer service and listenwr to details
Problem solver
Timeline
Auto Detailer
C.A.S.
04.2022 - Current
Cashier
Rivers Casino
08.2019 - 03.2022
Customer Service Representative
Maximus Call Center
06.2015 - 08.2019
High School Diploma - undefined
Schenectady High School
No Degree - Cyber Securtiy
DeVry University