Lawrence Brown
Marietta ,GA
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 8 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
OneMain Financial Services
Atlanta , GA
12.2021 - Current
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Identified opportunities for process improvement initiatives within the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Personal Loan Specialist/ AM
OneMain Financial Services
Jacksonville , FL
04.2016 - 12.2021
- Assisted customers in the selection of personal loan products that best fit their financial needs.
- Prepared loan documents for accuracy prior to closing process.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Analyzed customer's financial data to determine repayment ability and affordability.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Verified accuracy of all documents before submitting them for approval.
- Participated in community outreach events aimed at educating consumers about personal finance topics.
- Monitored customer accounts throughout life of loans to ensure payments are made on time.
Accounts Receivable Specialist
One Call Care Management
Jacksonville , FL
07.2012 - 04.2016
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Generated, mailed and monitored invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Reviewed and verified accuracy of invoices and account balances.
Education
Bachelor of Science - Business Management
University of Phoenix
Jacksonville, FL03-2014
Skills
- Excels in Team Leadership
- Business Development Expertise
- Employee Development
- Account Analysis Expertise
- Coaching and Mentoring
- Relationship Building
- Sales Professional
- Branch Operations Management
- Customer Service
- Financial Oversight
- Risk Mitigation
- Excellent Communication Skills
- Conflict Resolution
References
References available upon request.
Timeline
Branch Manager
OneMain Financial Services
12.2021 - Current
Personal Loan Specialist/ AM
OneMain Financial Services
04.2016 - 12.2021
Accounts Receivable Specialist
One Call Care Management
07.2012 - 04.2016
Bachelor of Science - Business Management
University of Phoenix