LAWRENCE BRYANT
Stockbridge,GA
Summary
I am a dependable professional with a track record of success in my field. I pay attention to detail and display a proactive mindset. I am conscientious, hardworking, and excel at multitasking in fast-paced environments. In addition, I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am also adept at working effectively unsupervised and quickly mastering new skills. I seek opportunities to improve processes and workflows for team benefit.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dollar Tree
Stockbridge, GA
11.2024 - Current
- Handled customer complaints in a professional manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Store Associate
CVS Pharmacy
Thomasville, GA
08.2023 - 07.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Reconciled daily sales transactions against cash registers totals.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Retail Sales Manager Intern
CVS Pharmacy
Tallahassee, FL
06.2023 - 08.2023
- Developed detailed reports outlining store performance metrics such as sales volume, profit margins, and customer satisfaction ratings.
- Maintained inventory levels, monitored stock movement, and organized merchandise displays.
- Developed and implemented strategies to improve customer service satisfaction.
- Assisted in the development of marketing plans for new product releases.
- Conducted regular audits of store operations to ensure compliance with company policies and procedures.
- Analyzed customer feedback data to identify areas for improvement in customer service delivery.
- Collaborated with senior management team to develop new business initiatives aimed at increasing profitability.
- Generated daily, weekly, monthly sales reports using POS software systems.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
- Assisted customers in selecting products that best suited their needs.
- Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
To Go-Specialist
Chili's Restaurant
Tallahassee, FL
06.2020 - 06.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Managed multiple projects and tasks to ensure high quality and timely delivery.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Greeted customers in a friendly manner and took orders for to-go items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Followed food safety and sanitation procedures.
- Improved operations by working with team members and customers to find workable solutions.
Survey Caller
Shiftsmart
Dallas, TX
05.2019 - 07.2020
- During my time taking surveys for the company, I was one of the top survey callers and was able to earn a pay raise in my first three months during my tenure.
- Conducted client or market surveys to obtain information about potential customers.
- Strong interpersonal skills with persuasive, positive and confident approach.
- Developed new leads each day at or above quotas.
- Maintained tact and decorum with agitated or dissatisfied customers.
- Provided timely, courteous and knowledgeable responses to information requests.
- Documented conversations with customers to track requests, problems and solutions.
Education
Bachelor of Science - Business Administration
Florida A&M University
Tallahassee, FL12-2023
Associate of Arts - General Studies
Gordon State College
Barnesville, GA12.2019
High School Diploma -
Dutchtown High School
Hampton, GA05.2017
Skills
- Experience in leadership
- Organizational skills
- Working collaboratively
- Decision-making
- Training & Development
- Strong Work ethic
- Problem resolution
- Quantitative skills
- Proficient in Microsoft Office
- Detail Oriented
- Guest Relations Management
- Effective Communication
- Proficient Microsoft Office Suite
- Schedule Management
Affiliations
A, B Honor Roll Student (2013-2014 & 2014-2015)
Society for Collegiate Leadership & Achievement
(2016-2017)
Timeline
Sales Associate
Dollar Tree
11.2024 - Current
Store Associate
CVS Pharmacy
08.2023 - 07.2024
Retail Sales Manager Intern
CVS Pharmacy
06.2023 - 08.2023
To Go-Specialist
Chili's Restaurant
06.2020 - 06.2022
Survey Caller
Shiftsmart
05.2019 - 07.2020
Bachelor of Science - Business Administration
Florida A&M University
Associate of Arts - General Studies
Gordon State College
High School Diploma -
Dutchtown High School
Similar Profiles
James ColeJames Cole
Regional Training Manager at Dollar Tree/Family DollarRegional Training Manager at Dollar Tree/Family Dollar
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
David MckindleyDavid Mckindley
OS Order Selector at Dollar Tree/Family DollarOS Order Selector at Dollar Tree/Family Dollar
Hector AlvarengaHector Alvarenga
Employee Assistance Manager at Family Dollar&dollar TreeEmployee Assistance Manager at Family Dollar&dollar Tree
LaChandra DanielsLaChandra Daniels
Contact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRSContact Rep Collection SBSE Grade:6 Series 0962 at Internal Revenue Service, IRS