Lawrence C. Flack
Customer Service / IT Tech / Project Mgr
Kadena AB,APO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. A thorough team contributor with strong organizational capabilities, experienced in handling numerous projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Building Safety Assessor
Military Family Housing- Building Safety Assessor/SB Thomas Associates
01.2024 - 10.2024
- Company Overview: Military Bases: Kadena AFB, Camp Foster, Camp Kinser, Camp Sheilds, McTureous, Yokota AFB and Misawa AFB
- Completed over 1000 Congress mandated building safety assessments on DoD Military family housing units including apartment complexes, solo and multi-unit housing buildings
- Assisted with direct contact scheduling
- Completed Visual Assessment Course – U.S
- Department of Housing and Urban Development
- Military Bases: Kadena AFB, Camp Foster, Camp Kinser, Camp Sheilds, McTureous, Yokota AFB and Misawa AFB
Tier II Technical IT Specialist
General Dynamics Information Technology
07.2021 - 04.2022
- Company Overview: Veterans Administration (VA) Service Desk
- Public Trust Security clearance
- Resolved 5000+ PC hardware/software issues for CONUS/OCONUS VA staff
- Received nine “Outstanding Attendance” monthly recognitions
- Maintained above 96% “Customer Satisfaction” scores for 10 months
- Completed 10+ IT customer service training courses
- I resigned in good standing prior to completing the first year as my spouse received PCS orders to Kadena AB, Japan
- Veterans Administration (VA) Service Desk
Senior Project Manager/Home Inspector
Sears Home Improvements
01.2011 - 01.2019
- Company Overview: San Antonio/Houston, TX and Pensacola Panhandle, FL
- Responsible for managing financial reports, Profit& Loss for $20M+ in sales and installed revenue
- Hired and trained over 100+ sales associates and project team members
- Responsible for driving sales and install revenue for Southern Region
- Increased monthly sales installations by $250K, a 25% profit margin increase
- Project manager for all sales and installation projects, stakeholders, and owners
- Streamlined all installations using the waterfall method on 200+/monthly remodeling projects: siding, roofing, windows, doors, kitchens, bathrooms, and HVAC projects
- San Antonio/Houston, TX and Pensacola Panhandle, FL
General Manager
Sears Home Improvements
04.2006 - 01.2011
- Company Overview: Albany, NY Upstate New York Region
- Responsible for attaining, monitoring and managing monthly/quarterly/annual financial reports, Profit & Loss for $20M+ in sales and installed revenue
- Managed and mentored 50+ sales and office associates
- Responsible for driving sales and install revenue for Albany District Area
- Managed efficiency & expense improvement, product inventory, building maintenance-fees and contract processing
- Oversaw hiring process/monitored Project Sales Consultant training
- Developed production cost reduction, garnering $1.8M savings
- Implemented local marketing strategies and policies for Upstate New York
- Directed the Field Sales Manager on setting performance goals and training new sales consultants
- Coordinated with Installation Department, Office Administration and Appointment Center to ensure effective communication to align teams to exceed the district performance targets
- Senior project manager on 200+/monthly remodeling projects: siding, roofing, windows, doors, kitchens, bathrooms, and HVAC projects
- Won 40+ customer service/customer satisfaction awards
- Albany, NY Upstate New York Region
District Sales Manager
Sears Home Improvements
01.2004 - 04.2006
- Company Overview: Livonia, MI Detroit Metropolitan Area
- Responsible for attaining, monitoring and managing monthly/quarterly/annual financial reports
- Sales performance to include Dollar per Appointment, Gross Close Ratio, Net Close Rate, Net installed Sales in $50M sales market
- Maintained appropriate staffing levels, minimized cancellation rate and non-funded jobs
- Provided supervision, guidance and expertise in home improvement sales through recruitment, training, and professional development of 50+ Project sales consultants
- Directed the Field Sales Manager on setting performance goals and training new sales consultants
- Coordinated with Installation Department, Office Administration and Appointment Center to ensure effective communication to align teams to exceed the district performance targets
- Resolved installation and production timeline issues, increased company profits by $1.2M/yearly
- Exceeded sales goal expectations in 2004, 2005 and 2006
- Received Detroit market “High Performer Award” for 30+ months
- National recognized, promoted to General Manager (Upstate New York region)
- Livonia, MI Detroit Metropolitan Area
Field Sales Manager
Sears Home Improvement
05.2000 - 01.2004
- Company Overview: Livonia, MI Detroit Metropolitan Area
- Trained and assigned daily appointments for 30+ Project Sales Consultants
- Performed daily production installation inspections
- Assisted DSM with installation problem solutions
- Tracked and set daily sales/installation targets
- Conducted performance reviews for 30+ Sales Associates
- Developed and coached 30+ individual sales improvement plan
- Livonia, MI Detroit Metropolitan Area
Sales Representative
Sears Home Improvements
04.1997 - 05.2000
- Company Overview: Livonia, MI Detroit Metropolitan Area
- Completed HVAC, home inspection and Trane training seminars
- Scheduled/completed 1000+ HVAC sales appointments/year
- Inspected 1000+ homes/year, managed and designed HVAC systems
- Scheduled installation & oversaw complete project management start to finish
- Generated $1M+ in sales and increased by 2% in 1998, 1999 and 2000
- Recognized in 1998 as “Top Performer” for the Detroit Metro area
- Achieved $1.2M sales goal in 2000
- Awarded “Top District Sales Performance”
- Promoted to Field Sales Manager in 2000
- Livonia, MI Detroit Metropolitan Area
Education
Business Associate - Arts
Pensacola State College
Medical Administrative Assistant - EHR training
Career Step
Healthcare IT/A+ Certification - training
Career Step
Trane Advanced Sales Training - Orlando, FL
Orlando, FLVisual Assessment Course - undefined
U.S. department of Housing and Urban Development
PMP foundation Course - undefined
Project Management Institute
12.2023
Management - undefined
Sears Management University
12.2006
Skills
- Owner relations
- Analytical reasoning
- Structural assessment
- Database management
- Property inspection
- Detail-oriented
- Adaptability
- Appraisal report writing
- Problem-solving aptitude
- Customer relationship management
- Negotiation
- Project management
Awards
- Distinguished Citizen Award, State of Michigan Department of State Police, Michael D. Robinson, For saving the life of a State Trooper.
- Operational Service skills for restoration of a York Centrifugal 2H YAC 800-ton Chiller
Certification
- Certified Professional Home/Building Inspector, International Association of Certified Home Inspectors, 2024
- Security+ Certification, Comp TIA, 2024
- Trane Advanced Electrical Certification
- Apprentice Program Certification, Refrigeration Engineers Society
- State of Michigan Mechanical Contractor License, HVAC, Unlimited Refrigeration and Air conditioning Service, Unlimited Heating Service, Hydronic Heating and Process Piping & Ductwork
- Compressor Diagnosis Certification, Air Conditioning Contractors of America (ACCA)
- Refrigerant Usage and Handling Certification, Environmental Protection Agency
- Certified Private Pilot, National Transportation and Safety Board
Phone
01, (313) 971-2312
Timeline
Building Safety Assessor
Military Family Housing- Building Safety Assessor/SB Thomas Associates
01.2024 - 10.2024
Tier II Technical IT Specialist
General Dynamics Information Technology
07.2021 - 04.2022
Senior Project Manager/Home Inspector
Sears Home Improvements
01.2011 - 01.2019
General Manager
Sears Home Improvements
04.2006 - 01.2011
District Sales Manager
Sears Home Improvements
01.2004 - 04.2006
Field Sales Manager
Sears Home Improvement
05.2000 - 01.2004
Sales Representative
Sears Home Improvements
04.1997 - 05.2000
Medical Administrative Assistant - EHR training
Career Step
Healthcare IT/A+ Certification - training
Career Step
Trane Advanced Sales Training - Orlando, FL
Visual Assessment Course - undefined
U.S. department of Housing and Urban Development
PMP foundation Course - undefined
Project Management Institute
Management - undefined
Sears Management University
- Certified Professional Home/Building Inspector, International Association of Certified Home Inspectors, 2024
- Security+ Certification, Comp TIA, 2024
- Trane Advanced Electrical Certification
- Apprentice Program Certification, Refrigeration Engineers Society
- State of Michigan Mechanical Contractor License, HVAC, Unlimited Refrigeration and Air conditioning Service, Unlimited Heating Service, Hydronic Heating and Process Piping & Ductwork
- Compressor Diagnosis Certification, Air Conditioning Contractors of America (ACCA)
- Refrigerant Usage and Handling Certification, Environmental Protection Agency
- Certified Private Pilot, National Transportation and Safety Board
Business Associate - Arts
Pensacola State College
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