Auto Sales Consultant
Lee Behel Porsche Audi and Volkswagen
Santa Clara, CA
12.1989 - 06.1994
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Adhered to standards of quality and service and industry regulations.
- Performed basic maintenance tasks such as cleaning vehicles or checking fluid levels prior to delivery.
- Educated customers about sales processes, warranty requirements and service standards.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Greeted customers at arrival to build positive relationships and discuss vehicles.